My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

04-Sign_In.png

Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Verification Email

Hi, I have just got my new SIM but I am trying to login to my virgin account, but it keeps saying verify my email, when I check my emails for a verification email, I have not received one. I’ve tried to request a email many time but none have come th...

Kh24-18 by Tuning in
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  • 9 replies
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Not getting verification email

Just got a new sim nearly a week ago and sim just arrived, but I can't seem to log into My Virgin media account as email is not verified but I'm not receiving any verification emails even after clicking the resend email option multiple times.

E_Newson by Joining in
  • 409 Views
  • 5 replies
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Login Issue

I'm trying to access my Virgin Media account but I'm stuck. It says my login details are incorrect, but if I go onto 'forgot password' and enter my account email it says the email is incorrect, despite this being the email where I receive Virgin comm...

gal32 by Joining in
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  • 1 replies
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Unable to reset password

Hi, I am not able to reset my password for my account. I have read through many posts and have tried clearing cookies, history and tried on a different browser. Please can you advise what I need to do to be able to reset. Thanks

Wont load when logging into my account

My account will log into the my vm app, but when i click on account settings it wont load. I have tried to log in from the internet browser instead, but it still wont load. I have tried this on my phone and the pc. 

Shane-W by Joining in
  • 270 Views
  • 1 replies
  • 1 kudos

problems logging in to app

after getting a text to view my mobile bill i have been left frustrated and unable to view my bill. first i was asked to sign in to my mobile account then i was asked to sign in again to view my bill. my log in details were not recognised and after a...

Wrong account number

I had registered on the app with an account number but had my installation cancelled and then reinstated under a different account number. My issue is that I can’t now register my new account number to get a view on my account. How can I sort this?

Heidmove by Tuning in
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  • 3 replies
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