My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Paused Device

I need help because the VM Connect app is an absolute disgrace. I've paused a device through the app (an amazon echo) it let me pause it so it's disconnected from the Internet. Now I click "resume connection" or the play icon and it just says "oops s...

Confirmation email

Hi there, I recently signed up and gave the wrong email address. I have spoken to customer services and have changed it now but I do not have access to the confirmation email. How do I get it resent now that I have updated the email address? many tha...

Online billing problem

The billing and payment website at my virginmedia is not showing the latest bills.Background:I make monthly payment by checking the webiste and view the latest bills, then click the make a payment button. As I do not want to setup a direct debit.Curr...

JordonK1 by Joining in
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Billing problems

Good EveningOn the myvirginmedia app, I can see my details, but when I go to the billing option I get the following error page:-I have emptied the cache , uninstalled and reinstalled the android app, but to no avail, this page happens every time I go...

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eBilling switch

Hi, I want to switch to eBilling but it seems impossible to do as the MVM app cannot authenticate me, I’ve given up on it as it’s an awful app. The online version doesn’t seem to have the My Profile tab to sort it. Really disappointing from a tech me...

Fraz1 by Joining in
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Unable to register an account (DEF01 Code)

Hi Ihave been trying to sign up to manage my broadband for a couple of weeks now and cannot create an account. Each time I try, I get an error message Oops, we've ran into a problem.Wait a minute and try again. If this doesn't work, please come back ...

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ParvIyer by Joining in
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