My Virgin Media App
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cannot accept pre-contract email

attempted to accept an upgrade / new contract offered through the app... gets to review and submit page BUT there is no option to accept the offer !!  have been sent pre-contract documents in an email BUT again there is no way for me to accept the of...

Ian44 by Joining in
  • 1 replies
  • 0 kudos

Can't login to my virgin media

Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...

Cant register

Despite receiving emails confirming my account details, I can't register on the app or on the website. Calling the help number got me nowhere too. How on Earth can I resolve this and get control of my browser settings?

Cancel engineer appt

I had an issue with my V6 box and broadband today, and I was advised to arrange an engineer appointment. Its now started working again, so the appointment is no longer required. I’m unable to cancel via either the app or website. Could this appointme...

No Verification Email

Hi there,I am a new customer and have purchased a student broadband deal. I've got an account number and an order confirmation and so on, but I cannot log into my account since I have not received a verification email.I have checked and double checke...

argylest by Joining in
  • 8 replies
  • 0 kudos

Resolved! New account number

Hi, I recently moved house and got a new account number, my virgin media app is still connected to my old account number, and I can’t update it to the new one.

Email verification not working

Hi there, new customer of Virgin Media here.The verification for my email does not work, it either doesn't get sent or will be delivered well after the verification link has expired.Please advise on how I can remedy this.Thanks, Jack

JackT11 by Joining in
  • 10 replies
  • 0 kudos

Resolved! Account closed change of name .

Account closed in partners name due to illness. New account in my name won’t let me register keeps going to old account. The email is the same as before.

malfred1 by Joining in
  • 3 replies
  • 0 kudos