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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Cant change my password for the virgin media app to gain access to it again, everytime i try and change it i get the message saying sorry there was a problem registering that password please chose a different one
Hi, I moved house in July and had to disconnect my broadband account.I’m now moved into new home and have new account which was activated/installed on 30th Sept.When I log into my virgin media app, it still only shows the disconnected account and bil...
Hope someone can help - My Broadband contract runs out on 10th October and usually I'll call to speak to an adviser about renewal.This time however, I noticed when I logged into my VM account that I could renew through the website. So I picked a new ...
Hello,When trying to sing up to Virgin Media, I mistakenly forgot to put a dot in my email address and singed up with the wrong one, so I can't receive a confirmation email and activate my account. Can any team member please help me to sort this out?...
Can't log into my Virgin media account on the app or website. Says my email or password is incorrect. I get monthly emails so I know the email is correct. Tried to change my password but it won't accept my email. Going round in circles.
This is just to let Virgin know that I have left, don't try and sort out my poor Internet, that is unusable. Also you have my equipment, in the box you sent me to return it. As informed before, I left on 15th Sept 2023, don't try and bill me for more...
Hi all, I have recently purchased online a new Virgin Media broadband package for my new flat. In the pre-contract info i received via email, there was no account number nor area reference therefore i am not able to create an account onto the My Virg...
attempted to accept an upgrade / new contract offered through the app... gets to review and submit page BUT there is no option to accept the offer !! have been sent pre-contract documents in an email BUT again there is no way for me to accept the of...
Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...
Despite receiving emails confirming my account details, I can't register on the app or on the website. Calling the help number got me nowhere too. How on Earth can I resolve this and get control of my browser settings?
