My Virgin Media App
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New account number change in Virgin App

Hi, we moved house at the end of November . The new account was created for me for when moving to new house. My virgin media app is accessed through my primary email but it’s still linked to the old account which is now inactive. There appears to be ...

Prakii by Joining in
  • 448 Views
  • 1 replies
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Accessing MyVirginMedia and Priority app

Why does the MyVirginMedia app still say "We're setting things up" when my service has been active since 12th August? I thought once I'd paid my first bill this would resolve but I'm still getting the same message when trying to use the app. Conseque...

LindseyD by Joining in
  • 557 Views
  • 3 replies
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Secondary email account locked

HiMy (wife's) secondary account has become locked for some reason. All VM-suggested attempts to reset this fail. The primary account is working fine. Both accts are '@blueyonder.co.uk'. Could someone help please?Probably nothing to do with it, but my...

los_alamo by On our wavelength
  • 861 Views
  • 7 replies
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Can't login to account

Hello, I recently moved homes and was offered a new broadband deal which I accepted. During this process a new account was created as I received a new account number, however the same email was used.When I login using my email it displays the old acc...

Major2 by Joining in
  • 420 Views
  • 1 replies
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How do I speak to a human!

anyone know how I speak to someone please. I paid £200 bill 2 days ago it has not registered and I’ve had a txt my services will be cut off. I can’t speak to anyone and it is asking for me to pay again!!

Resolved! Recently rejoined but Virgin apps not working!

I have recently rejoined Virgin Media but can’t gain access to my Virgin media app and Virgin go because my email says disconnected! I’ve tried phoning numerous times to sort this but get passed from pillow to post with foreign call centres am gettin...

Rqx92r by Joining in
  • 1010 Views
  • 6 replies
  • 0 kudos