My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Resolved! unable to change email password

Hi, I have not had access to email for over two weeks due email password problems. I still can sign in to the Virgin Media app but to my email. I have been on the helpline for 3 hours but they were not able to reset my email password either. It was s...

MaxR7 by Joining in
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My virgin media

I have been trying every few waking hours to try and access my account on the my virgin media website since Friday afternoon. I simply cannot access it all. I've tried at home, at the office, on my phone, my tablet, my work laptop and my personal lap...

Virgin media Account

I had a Virgin Media account until July this year, then cancelled and tried another ISP. However I renewed my account (a new contract and account) on 1st Septmber 2023.Ive tried to log into Virgin media account and noticed that it is still linked to ...

Cannot sign into virgin media account online

Good morning,Since yesterday I have been trying to log into my virgin media online but every time I do it takes me to a white page with just the virgin media logo stuck. I have tried on my phone and computer with and without cookies deleted. I am try...

J1_qb by Just joined
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Resolved! cant login to My virgin media?

i am unable to login even virginmedia website are not open i put my password and email and then white page with virgin logo thats all? why i cant access my account on pc laptop ?

atiq by Superfast
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