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Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
HiI have the same problem described in this thread - my new router hasn't arrived but I can't create a Virgin Media account because my welcome emails don't include an account number or are code. Can you please help ASAP?Thanks!
Hi,I took Virgin Broadband with me to my new house and I have been given a new account number, unfortunately there doesn't appear to be an option to link this to my online account or app and I can only view bills for my previous account. I have logge...
Hi, my virgin media app keeps saying that servers are down since yesterday, so uninstalled it on my android and reinstalled it and when going to sign in the same message comes up. Is the app down? Pic attached. 
Hi, we moved home I called Virgin to help move the connection to new place. The person on the phone signed me up to a new tariff for the bundle I had. In the process a new account was created for me which I wasn’t aware of. My virgin media app is acc...
Hello , iv been on Virgin Media a full week from tommozs and my account isnt fully running. I downloaded the app shortly after i signed up to them but never took much notice of it til the Engineer came to put it in. Iv got the stream Tv and all that...
Hi,Virgin media app shows my old account number. I've moved into a new property. I have a new account number and area code. And they don't show up in the app. Could you please help with that?Regards,Mete
Yesterday, I was unable to access my e-mail using Outlook on my phone. I looked into this and the advice on the website appeared to show that I needed to create an App Password and that to do this I also needed to use a non virgin media e-mail addres...
Hi, I have not had access to email for over two weeks due email password problems. I still can sign in to the Virgin Media app but to my email. I have been on the helpline for 3 hours but they were not able to reset my email password either. It was s...
I have been trying every few waking hours to try and access my account on the my virgin media website since Friday afternoon. I simply cannot access it all. I've tried at home, at the office, on my phone, my tablet, my work laptop and my personal lap...
Hi. I have a still problem with register and password. Could you help me, please
