My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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  • 3 kudos

Can’t register MyVirginMedia

I have tried to set up MyVirginMedia account, but have been unsuccessful so far. It says there is an account under my email address and when I reset my password it says I can’t do that and need to contact customer service, it also says I don’t have a...

HJI96 by Joining in
  • 321 Views
  • 3 replies
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My Virgin Media showing old account after moving house

Hi,I moved house last month and My Virgin Media is still showing my old account - I followed a link in the email I got for my latest bill for the new contract to view it, but then I see my old account and I can only view the last bill for that accoun...

aejsmith by Settling in
  • 352 Views
  • 3 replies
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Invalid password issues

I am going around in circles trying to set up a new password so I can login to MVM account and change the parental settings.  Everything over 7 charcaters is invalid but it says between 8 and 64! Really frustrating - please can someone reset my passw...

Can't register on My Virgin App

So I have my Internet working in the flat but haven't got a welcome email for the information to register with My Virgin App, it was done over the phone and so I may have not gotten one for that reason.

New Account number not linking to My Virgin Media

I recently moved home and was told I couldn't get VM, so my account was shut down and disconnected. Subsequently I have been able to get VM and now have a new account. However when I try to log-in online or on the VM App it takes me to my old account...

Sasqu4ch by Joining in
  • 171 Views
  • 1 replies
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Password reset not working

Hi I'm simply trying to login to my account to download my bills.  When I try to reset my password it doesn't allow me to.  Regardless of what new password I try, it says it's invalid.  See screenshot attached.  HELP!

Screenshot 2023-05-15 at 11.40.03.png

No contact - payment issue help

How do you actually speak to a person? I can't sort my issues out with payment. Very frustrated with the service.      [MOD EDIT: Subject title changed for clarity]

Tomc2 by Joining in
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  • 3 replies
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Moved home

Hi I have recently moved home and my app is still showing my old account and I can’t sign in with my new account number.