Forum Discussion

Ivy12's avatar
Ivy12
Settling in
2 months ago

Cannot log in to the app.

I cannot log in the the Virgin media app. the app asks me to verify my email which I do and all i get is a blank screen. I do have an account with Virgin and the app worked yesterday.

Am i doing somthing wrong or is there an issue with the app?

3 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Ivy12 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the issue you're having 😔

    Our fixed and mobile networks are operating as usual, however we’re aware that a small number of customers are experiencing issues accessing some apps.

    Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.

    Regards,
    Daniel

  • Ivy12's avatar
    Ivy12
    Settling in
    2 months ago

    Hi Daniel_Et, thanks for your reply. It all seems to be working now.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Ivy12, no problem at all. That's great to hear.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel