Unable to register account
I moved house, my old account was cancelled and a new one set up with a new account number and contract. I get emails RE bills and my contract to the original account email address. If I sign into my account it shows me only the old contract information and the old bills, nothing about the new contract or account. Ive called support and have been told I need to register a new account with a new email address. Every time I do I am told that something went wrong. I have tried different browsers, reset the cache, different email addresses, everything. I called back and was told to just try again later. I have been trying to access my account details for over 4 months now and I cant. Calling support has not helped. I need this resolving asap.Can't signup for VM account at all - always gives password error
Hi, I am not able to register my Virgin Media account. it always gives following error "Sorry, there was a problem registering that password. Please choose a different one." I tried phone, laptop, different browser, incognito browser, all different 20+ passwords, with different lengths and combinations. It never takes it. This is my first time ever account on Virgin Media so, email was never used before. Can someone please help me on this. Regards