My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

Can’t Register

I can’t register for a virgin account it keeps saying ‘ Sorry, there was a problem registering that password. Please choose a different one.’ I have tried 20+ different passwords still no luck 

JMLUCKY by Joining in
  • 2 replies
  • 0 kudos

No Verification email received

I’m still unable to log in on the app or my online account as I haven’t received a verification email. How do I go about getting a new one sent?Thanks in advance. 

kathie74 by Joining in
  • 2 replies
  • 0 kudos

Unable to login to ios apps on ios 16.5

Turned off private relay and vpn like it suggested and it just won't let me log in to the apps. Goes to open the authentication window to sign in but closes again straight away for the my virgin media app and the connect app just keeps saying I'm not...

Robj1187 by Joining in
  • 3 replies
  • 0 kudos

What is My Area Code

Hi. I'm trying to set up my Virgin media app and I'm wondering if somebody could help me with the area reference for  sk7 - There is a reference to it on my Virgin media contract information sheet but it has been left blank.It will not let me sign up...

Eli-Ivy by Joining in
  • 1 replies
  • 0 kudos

Wrong Email Provided

When setting up my virgin media app I have used on my email address instead of .com and an unable to verify the log in as email address does not exist. Please can you help me resolve this.