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I can’t register for a virgin account it keeps saying ‘ Sorry, there was a problem registering that password. Please choose a different one.’ I have tried 20+ different passwords still no luck
I recently moved house with a break in between so have a new account with VM. When I try to login to the website or the myvirginmedia app I get my old, now inactive, account. From reading responses here I understand I need to have someone perform a...
I’m still unable to log in on the app or my online account as I haven’t received a verification email. How do I go about getting a new one sent?Thanks in advance.
Turned off private relay and vpn like it suggested and it just won't let me log in to the apps. Goes to open the authentication window to sign in but closes again straight away for the my virgin media app and the connect app just keeps saying I'm not...
Hi. I'm trying to set up my Virgin media app and I'm wondering if somebody could help me with the area reference for sk7 - There is a reference to it on my Virgin media contract information sheet but it has been left blank.It will not let me sign up...
Hiya,So I have my first VM bill, I’m curious why I’m paying an installation fee when I installed it myself? Can I appeal this? Thanks Emma
Hi, I have 2 accounts in my name (one for my house and a slightly newer one for my brother-in-law's flat). We live on the same road, so they are registered with the same name and postcode. However, account numbers and supply addresses are different.I...
When setting up my virgin media app I have used .co.uk on my email address instead of .com and an unable to verify the log in as email address does not exist. Please can you help me resolve this.
I accidentally misspelled my email address while registering to my Virgin media account and been struggling with VM customer care since a week now to rectify this. Anyone there to assist here?
I’ve accidentally signed up with the wrong email address so can’t receive any confirmation emails or information regarding the self-install pack. Could someone please help?
