My Virgin Media App
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Virgin media app has old account number

Hi, I am having the same problem as described above. My original order was cancelled and was then re-ordered. On my account is only the reference for the cancelled order. I need my account linked to the new order so that I can start using the Virgin ...

DGC2 by Joining in
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My Virgin Media app not working

I too am having this same issue. I’ve raised various complaints online but don’t seem to be getting anywhere. Each time Virgin media reply advising me to clear cache on my phone. The issue is not with my phone as issue can be replicated on other phon...

Cancel engineer appointment

Hi i made an appointment to fix my broadband and it has now resolved, I have tried to cancel the engineer appointment on my app but the option is not three. Please could this be cancelled as no longer needed.thanks 

Not all Accounts showing up in App

Hey!I recently noticed that one of my two accounts is not showing up on my mobile app. I have a phone and internet account but only my phone bill and account is currently showing up on the mobile app. This in turn made me miss a payment for my intern...

Order is not visible on the app

HelloI took the offer on the website , where if you buy any O2 sim contract , they upgrade your internet speed for free.So I took the deal and got one of the O2 sim.I got an email with all the usual order references and that my GIG 1 fibre will be ac...

danys1 by Joining in
  • 1 replies
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Can' access virgin media account

Can't log into my Virgin media account on the app or website. Says my email or password is incorrect. I get monthly emails so I know the email is correct. Tried to change my password but it won't accept my email. Going round in circles.