I have just gotten of the phone with retentions who offered me M250, MIXIT TV and anytime chatter for £31. I was previously paying this price but with M125. Upon checking the pre-contract documents it says £46 but the agent told me that a £15 recurri...
Hi. For some time I’ve been unable to view my bills online or in the virgin media app.Online I get stuck in a loop which just keeps taking me back to the help section when I click on ‘view my bill’. I’ve tried on different iPads and on a laptop.In th...
When setting up my account I ordered a router to the wrong address, I have then collected it and plugged it in while waiting for a new router. The virgin team helped me professionally at this stage, but have received a bill to the incorrect address w...
Moved home new account but can't log on to new account because my virgin media app keep lining me too my old dead account tried everything been told to try by virgin media and still can't access my new account
I have recently separated from my husband. I have cancelled the broadband we had and set up essential broadband as I'm a single mum.The issue is when I log on (or try to) it takes me to the old account.I have no access to my new account even though ...
Hello allI cancelled my broadband contract in January since I was moving to an address not covered by virgin media. I provided proof of my new address and returned the router but I was still charged the full cancellation fee amount of £181 and have n...
Hi,Whenever i tried to sign in to the My Virgin Media account it takes me to a Complete your profile page. When ive filled it in and click complete i get the DEF01 error code. Ive tried clearing cookies, history, caches and used a differen web browse...
Hi, I left VM with a TV package and rejoined recently with Phone, Broadband and TV. I've tried to log into and register My Virgin Media account but it logs into my old account. I have rang the call centre 7 times now and they still haven't fixed it...
Set up a broadband and tv package online. Received the pre contract sheets but have no account number or area number and therefore unable to create online account to access delivery etc. can anyone help?
I’ve been trying to make an account now for past 2 weeks I have an engineer coming next week to install my virgin media.I've spoken to 4 different agents on the live chat to get my account number and area reference.Each time they said I will receive ...
