My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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  • 3 kudos

Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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Resolved! VMIS159-SUSPICIOUS_ACTIVITY-F011036779

I followed the advice given but cannot access Virgin Media Email at all or receive/send any emails from my primary address. I receive this message when following the access links in My Virgin Media.  I cannot send a private message from this forum ei...

Oscar109 by On our wavelength
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  • 3 replies
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Resolved! Can’t create media account

Hi, just signed up for virgin broadband, everything is now up & running, except for my account, I was with virgin until early in the yr, then moved over to another provider after my contract ended, & now I’m back  I can’t register my new account beca...

Missb1 by Joining in
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  • 4 replies
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Resolved! Stuck on welcome back screen

no matter what way I try though app or chrome I get stuck on welcome back. I just rejoin with Virgin and just wanted to change my settings any advice?

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Help

Can someone please help me, I have been trying to register my account but it won’t let me put in a password. I have tried speaking with customer service but with no look, I was given a ticket number but nobody has come back to me. This is so frustrat...

Terry21B by Joining in
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  • 1 replies
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Cannot see my bills

For months now I cannot see my bills other than the last total value. When on the website, I cannot see my bills at all and instead get in a loop on the help screens.On the app I can see the latest total bill but cannot click on it.I tried to have th...

Wrong email

I have entered the wrong email when signing up to the app service. so can’t verify by email to log in.