My Virgin Media App

Email Link expired

I am trying to register a new account and the email verification link keeps saying it has expired. Please help. I need to get set up and link my 02.

Can't signup for VM account at all - always gives password error

Hi,I am not able to register my Virgin Media account.it always gives following error"Sorry, there was a problem registering that password. Please choose a different one."I tried phone, laptop, different browser, incognito browser, all different 20+ p...

Multiple accounts with same login

We have at least six accounts with properties we let for tenants to use broadband/tv etc. Can we manage from one login?

Need area code

I recently got virgin media installed but did not get a welcome pack or email. I can't register the app without the area code. My postcode is FY5 3AT. Any help would be appreciated.

Unable to register on My Virgin Media

Hi - I am unable to create a My Virgin Media account and get the following error - 'Sorry, there was a problem registering that password. Please choose a different one.' I see several other users have had the same issue. Is there a way to resolve thi...

Wrong Email Address when registering

Hi,When I signed up for Virgin Media I entered the wrong email address.Is there a way to fix this?Thanks

Re: My Virgin Media App not showing correct details

I am having exactly the same issue. Can VM sort this?

Resolved! Cannot reset password on My Virgin Media app

I have forgotten my password for the My Virgin Media app but when i try to use the "Forgotten Password" option to reset it, i receive this message:"You can’t reset your password online right now, as you don’t have additional details set up on your ac...

email still connected to old account

Hi I have an issue with virgin media app I am unable to sign up to it as it still connected to the old account I have contacted virgin media team they have told me to sign up with different email address which I did but it gives that you already set ...

DEF01 Error when asked to 'Complete my profile'

I have been trying to set up a My Virgin Media account, so that I could receive e-billing ask recommended in an email sent to my by Virgin Media. I was able to get to the point of verifying my email, but now it's asking me to 'Complete my profile'. E...

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