welcome email
I got broadband installed this week, but no Welcome email or account information was given. So how do I get this?
My Virgin Media App
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Forum Posts
Resolved! Bug in VM App and Website - Impossible to Change Telephone Password
It seems impossible to change the Telephone Password, on both the app and the webpage. It gets stuck on 'No Uppercase Letter'. You can add one or more uppercase letters and it remains impossible to change the password, always stating new password req...
Resolved! Registration error DEF01
Hi,i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. i called the hotline that told me that there was indeed an issue, which w...
safemode not working
hi safe mode not working again
Unable to create account - password issue
Hi, I am trying to create a new user as I had recently joined the broadband plan.However I have been blocked on the create password steps. I had used different combinations and still asking for trying a new password combination.
My Virgin Media iOS app not working
At 08:15 on 20th February 2024, My Virgin Media app (version 24.1.0) opens with “Oops! Sorry, something’s gone wrong.” I have deleted the app from my iPhone and re-downloaded it but upon signing in, there is no change. I am hoping that Virgin Media t...
Resolved! Password not accepted when registering for my vigin media
HeyI am new Virgin Media customer and I am trying to register on MyVirginMedia.I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.I have trie...
Unable to change login password
Hi,Like a lot of posts on here I have hit the 'password requirements not met' bug on the virgin media website when trying to change my password.I have run through all of the suggestions on here and no matter what it won't let me change my password.Ca...
Code: DEF01
Upon signing in to My Virgin Media for the first time, I am asked to complete my profile by confirming my security details, but when I enter them I receive this message - "Oops, we've ran into a problemWait a minute and try again. If this doesn't wor...
email still connected to old account
Hi, I have the same issue can you help me raise a ticket to resolve?
