Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps. Interested? Head over here to sign up and for more information....
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
I've been trying to reset my password to log into my Virgin Media Account and keep geeting the same response "Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)"I've cleared my ...
Just changed my deal and now my virgin media app says unable to retrieve details, tried everything including calling customer service
I ordered a virgin media broadband pack.however I can’t set up my virgin media account as I haven’t received a welcome email I have tried to contact via live chat and they can’t seem to find my account. I haven’t set up the broadband yet as I don’t h...
HeyI am new Virgin Media customer and I am trying to register on MyVirginMedia.I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.I have trie...
Hi everyone! I’ve been getting the error message ‘somethings not quite right’ on almost every page I click on. I’ve tried on the Virgin Media App, mobile webpage and my desktop webpage! I’m unsure what do do, all I want to do is set up a DD (I’ve li...
Hard to know where to start as this has been going on since last November when, all of a sudden, I could no longer access my email via the VM website; it kept giving the message Forbidden. Eventually I was guided to the workaround posted by EyesSquar...
I have tried to change my phone number and email on my virgin media app but it keeps changing back. This has been happening for a couple of years i have phoned up and requested the change but it always go's back to the orignal email which is wrong.
I am unable to access my account so when I opt to reset password I get this message: You can't reset your password online right now, as you don't have additional details set up on your account.To reset your password, please contact us and one of our ...
Hello,I’m trying to create a Virgin Media account, but it’s not allowing me to create a password. Any password that I create is being refused with… password cannot be used.Can you help?Regards,
I need help to remove my email address from the app so I can register again using the same email but newer account number Thank you
