My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
  • 0 replies
  • 3 kudos

No account number on pre-contract info

Hi all, I have recently purchased online a new Virgin Media broadband package for my new flat. In the pre-contract info i received via email, there was no account number nor area reference therefore i am not able to create an account onto the My Virg...

Resolved! Cancellation of Engineer Appointment

Hi again,I had an issue with my V6 box today, and I was advised to arrange an engineer appointment. Later on, the V6 started working again, so the appointment is no longer required. I’m unable to cancel via either the app or website. Could this appoi...

Verification email not received

Yet another one with this problem. I signed up to My Virgin Media today but haven't received a verification email. No, it's not in Spam/Junk and yes, I've tried the re-send button many times. I can't call for help as I don't know my memorable word. P...

Verify email never sent

This is the same issue as at least a dozen threads here, why hasn’t this been fixed.Never received the verification email. Yes, of course I checked spam etc.Please manually verify me, like you appear to have done for many customers, because you can’t...

Can’t log in

I still can’t log in into my virgin media app nor website. I need this fixed ASAP. Already posted here and didn’t even got a reply! Come on guys

Gcoltro by Joining in
  • 4 replies
  • 0 kudos

verification email not received

Hi,I've been trying to register for My Virgin Media having just became a new customer everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button for another verification email to be sent but I've not ha...


Hi can anyone help I missed this month bill due to me having to cancel my bank card etc and what it is my bill comes out on the 30th of every month and I wasn't able to pay it until today when I clicked on the virgin media app to pay last months bill...

MyVirgin Broken

Hello all, new user hereSetting up my virgin media broadband and have run up into a bit of trouble. I was, for some reason, switched automatically to child safe browsing without my consent and notified of this via email. I was assured that I would be...

StanleyE by Tuning in
  • 3 replies
  • 0 kudos

Can't log in either

Like many others I can't log into my account to change broadband settings. Never ending swirling logo on the app & constant password incorrect error on the website. Tried multiple machines & networks but same results.Could someone please sort this ou...