My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

ViewBalance_3.png 06-Bills.png

Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

my-vm-app-service-status-v2.jpg 08-Service.png

Resolved! Registration error DEF01

Hi,i am trying to register to Virgin Media for some weeks now, I am always stuck at the step where I should receive an email that I never receive, or I get error DEF01 message. i called the hotline that told me that there was indeed an issue, which w...

Unable to create account - password issue

Hi, I am trying to create a new user as I had recently joined the broadband plan.However I have been blocked on the create password steps. I had used different combinations and still asking for trying a new password combination. 

eric913 by Joining in
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  • 1 replies
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My Virgin Media iOS app not working

At 08:15 on 20th February 2024, My Virgin Media app (version 24.1.0) opens with “Oops! Sorry, something’s gone wrong.” I have deleted the app from my iPhone and re-downloaded it but upon signing in, there is no change. I am hoping that Virgin Media t...

Almedia by Dialled in
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  • 7 replies
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Unable to change login password

Hi,Like a lot of posts on here I have hit the 'password requirements not met' bug on the virgin media website when trying to change my password.I have run through all of the suggestions on here and no matter what it won't let me change my password.Ca...

alibowl by Tuning in
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  • 15 replies
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Code: DEF01

Upon signing in to My Virgin Media for the first time, I am asked to complete my profile by confirming my security details, but when I enter them I receive this message - "Oops, we've ran into a problemWait a minute and try again. If this doesn't wor...

I can't login to my virgin media

Hi,I can't login to my virgin media. I registered and then can't login. I know my password is right as it's an iPhone stored strong password so my phone fills it for me. I try forgot my password link and reregistering but never get an email. please a...

OumSaad by Joining in
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  • 1 replies
  • 0 kudos