I'm unable to register on the app
I can't register on the app for my landline, but have no problems registering for my mobile.Contacted virgin who gave me a direct phone number for technical support - which turned out to be 'Domestic & General'!
Forum Posts
Account number incorrect on app/web
Hello,Each time I sign into the app it shows my old account number and I cannot see a way of changing to the new account number. Any suggestions on how to get this changed?
Signed up with wrong email address
HelloI am a new customer and have mistyped my email address when signing up for my virgin media account and therefore cannot verify my email to access my account. Is there a way this can be resolved for me? Thanks
Resolved! Cannot access my new account, signs me into old one
Hi, I had a Virgin Media account for broadband back in 2018. Had this account for about a year then moved and canceled the account.Now I am moving again and have become a customer to Virgin Media again and have subscribed to Virgin Media internet br...
My app shows unavailable since moving house
Since I moved house on Monday my virgin media app is just saying unavailable and not showing any of my info, I think my account needs updating to the new one but Im unsure how to do this. Anyone know? Cheers
Can’t Reset password
I’m having trouble resetting my password, every time I try it tells me there’s not enough information to reset the password right now. I’ve tried on other devices as well as uninstalling and re installing but nothing works.
Can’t register for VM broadband my account
I’ve signed back up to VM broadband after years of phone line based “fibre”. First impressions with customer service have been pretty dire. I called twice as I can’t register to get into my account, nor reset the password. Both times I had people on ...
Access to features on App
Hi,Our services were installed on 30th March, so are up and running.However, when i open the My Virgin Media App i get the message shown - 'The Fun starts soon - come back once everything's set up to manage your account'Can anyone help with this ?Tha...
Two accounts same email
I set up two properties with Virgin broadband at the same time and both were registered using the same email address. I recently changed banks and despite being able to set up a direct debit for one account, I’ve been unable to do this or access any ...
Cannot access my new account, signs me into old one
Hey, I am having this same issue - if someone is able to support please can you let me know
