My Virgin Media App
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Come test our latest apps - join us at the VM App Lab🧪

Hey there, Calling members of the community – here’s your chance to join our exclusive team of beta testers at the VM App Lab離which we’re launching to test and improve our latest apps.  Interested? Head over here to sign up and for more information....

Kei_M by Community Manager
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Getting Started: Downloading

Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...

Getting Started: Signing In

Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...

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Getting Started: Bills & Payment

Bills & Payment with the My Virgin Media App     We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...

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Getting Started: Service Status

Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...

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I have two account numbers?

I’ve been a customer since December, I seem to have two account numbers, both in browser and my virgin media app think my services haven’t started yet, This is very annoying as I can’t view my bill anywhere but via email, I can’t change any settings....

cannot register

Having same problem as many others email verification does not work on trying to register Spent hours trying to sort what should have been a 5 min job. Could someone from Virgin please help resolves this. Thanks

Cannot create account in app

I have been trying to create an account for my sister in law for her new VM account since 30th January.I firstly got virginmedia.com e mail address knocked back so got a new address.(mail.com) which was accepted and then no matter what I put in for a...

thornaby by On our wavelength
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DEF01 Can't login

 Hi, go my new hub today.   All working fine but can't login to my virgin media properly as it keeps saying their is a problem. Did call up but I don't think the lady really understood my issue.Thanks in advance

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Cannot verify my email

Im been unable to sign up/verify for a My Virgin Media Account. Im a new customer (one week now) and have been trying to verify my email address in order to sign up to my virgin media account however I don't always receive the verification link. Some...

anubala by Joining in
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