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Service Status on the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. You can even check the network's service status if the internet goes d...
Bills & Payment with the My Virgin Media App We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then...
Getting Started: Signing-in We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in using your V...
Downloading the My Virgin Media app We think you'll love the new My Virgin Media App - a handy sidekick to your service which offers the support you need at your fingertips. All you need to do is to download and install the app, and then sign-in usin...
Hi, I can never log in into my account. I keep getting messages that my email address or password are incorrect. I am using the same email they use to email my bills and I just changed my password. I really didn't need to waste 1 hour for a simple ta...
Can't change my phone number on virgin media account settings, please help! How do I fix this?
I have received an email to set up my Virgin account so I can access my ebilling, but it wont accept any password I create. I have tried this in multiple internet browsers and cleared my browsing histroy, but it still doesn't work. It doesn't even ex...
HiI’m currently experiencing an issue where the account number on my VM App isn’t the current one for my contract. I am unable to see billing info, change my package etc because of this. Is there a way I can get this changed to the correct account n...
Hi,I have moved home for more than a month and got a new contract. However, my online account details still cannot be migrated, it's still showing my old account number, details, bills etc.The Virgin Fault team told me multiple times that they would ...
It’s saying email not recognised when I try to login in but it’s the email my bill is sent to
My email address on my virgin media account is an old address that i no longer have access to. how can i update it to gain access to the app?
I have had virgin for a couple of months.I ordered a package, signed up to the app with the account number. I then had a call from the sales team for a better deal which then gave me another account number.Ever since I have had the app I cannot view ...
Due to moving house I had to cancel my old Virgin Media account.I have now re-joined as a new customer and want to register for My Virgin Media.It seems my old contract is still showing on my existing account and I cannot find any way to remove the o...
Hi i am a long time customer of virgin media and have had my password changed not by myself for my account. When i try to change it i get this error message "You can't use that password. Please choose another"I am computer savvy and have tried all su...
