I received a survey link from VM followig a visit from a techician - that link doesn't work. When I click on it I'm gettingthe message belowUnless the link is fixed and re-sent to me I'm taking this opportunity to thank Alana who attended in W14 9YB ...
I got my pre contract email I signed up twice by accident I’ve accepted the one contract but is there a way to cancel the 2nd contract I can give CSS Number if that’s helpful.
Am having a real painful experience exiting Virgin Media after being with them since 2010. I have recently moved address. My contract was due to end in July 2025. But I couldn’t move my services with me to my new address as Virgin Media don’t have a...
I, too, have had this exact same issue. Signed a renewal contract, which includes Netflix Premium as part of the add-ons; but received a message yesterday to say 'Welcome to Netflix Standard'. Given that I have a contract written in plain English to ...
Sky On Demand ultra-HD missing from my package useless customer services are no help. They were getting an engineer but I was rudely cut off. I need to speak to an English-speaking person who understands. can anyone help?
I recently contacted Virgin to inform them of my mother's death and request that her service be disconnected on 29th November. Whilst her phone line was indeed disconnected on the correct date I've now received an invoice in my name and at my address...
I moved to a new flat in early october and ordered a VM hub, only to find that there are no coaxial outlets in the flat (the flat has recently been renovated) and only a optic fiber terminal. I switched to Zen within a week or so and during the proce...
Hi, Ive started a new contract for my wifi. I am currently a customer with virginmedia wifi and the contract is coming to an end next month. - all I have done is get a new deal. Will I be charged twice next month for both contracts? I am yet to find ...
I was paying £23.90 a month for my broadband (M100), boosted with Volt, so I was getting around M250. I renewed my contract for the same deal but at £20 per month. On my contract, it does show the correct information, but initially, my speed dropped ...
My remote control has a couple of buttons that no longer work and I've been going round in circles trying to solve this and then when I finally go the the right section, I got a message saying that I have had a free replacement in the last 12 months...
