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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Incorrect email

Ive recently changed packages with VM (TV & Broadband) and it now includes Netflix.  I have had an activation email from VM, but the email address contained in the email activation code for Netflix is incorrect.  I cant set up my Netflix account with...

Val99 by Joining in
  • 10 replies
  • 0 kudos

Register error

Hi, I was trying to register my sister account but entered the wrong end of email, instead of , I don’t see any way to try to change it. 

Emvn by Joining in
  • 1 replies
  • 0 kudos

End of my tether!

Some help please! Up until Feb of this year I was a Virgin Media customer with broadband only. Had a deal that only cost me £18 a month and discount due to end August 2023. I received the email that prices were going up etc. So we went online to see ...

AD33 by Joining in
  • 6 replies
  • 0 kudos

Netflix Charge

Hi i've just been on the phone to VM and changed my package and the guy i was talking to siad im being charged £15.99 a Month for Netflix but i've never used Netflix.  he said the bill started at biggning March and he asked me to go into my tivo box ...

1Jenny1 by Joining in
  • 21 replies
  • 0 kudos

Incorrect Bill

Account - removed On 31/3/23  I rang to cancel my contract as it was bring increased midterm. I was paying £110 a month and it was being increased to £131.50 a month. I spoke to Paul Sears who advised that if I change my mind about cancelling, they ...

bren11 by Joining in
  • 3 replies
  • 0 kudos

Disgusting business model of Virgin

Never ending “game” with Virgin Broadband. let along how bad is connection and customer support. Now they lying and robing us in day light. after, endless waiting on hold, they said that “Missing Appointment charge” wasn't correct and they will refle...