Managing Your Account - Cable - Page 6

Re: E-Billing - unable to switch it on so being charged for paper ones!

I am having the exact same issue I would like to remove this and switch to eBilling too.

Incorrect bill after change of contract...

Hi Just renewed my contract to higher spec broadband service (500mb to 1gb)Had my first bill. Totally different to amount my new contract details highlighted. My acct dashboard highlights the new 1gb package but has wrong monthly bill costs. Looks li...

I can’t switch to ebilling

Hi, it seems impossible to switch to ebilling. I have seen a lot of other posts about the same issue. I’d appreciate it if someone can assist me with this. Many thanks!

Netflix Not Working

Hello,We have just recently moved house and we are unable to access our Netflix, all other services are good to use other than Netflix despite us paying for it. We have called numerous times yet each time we call nobody can seem to fix our issue. One...

Lost BT Sports and TNT sport

I’ve lost BT Sports and TNT sports on renewal part way through my contract yet I’m still paying the same price as I did when I had it… how do I get this back or a refund?

Why are you charging me for Netflix

I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.

Please Help Me Change My Contact Number

I've spoken with two different agents over the course of 60 minutes of waiting about changing my contact number because it just reverts back to the old one when trying to change it in the app or website. The first one lied and told me it was changed ...

Unwanted package change

What a shambles. I tried adding TNT sports for a month via my account on the app. It didn’t go through and never got the channel. I contacted support who (after a 30 minute wait via WhatsApp) said the change didn’t go through. I pointed out that I’d...

When will VM notify my old broadband provider?

Hi, I just switched to VM but my old provider is still charging me.They say they would need VM to notify them of the switch. When would that happen?Thanks

Moving house: install at different address?

I’m still in contract and want to work out if I can move my services to a different address when I move. My new address is also in contract so I was hoping to gift the remainder of mine to my sister, but don’t know if this is possible. Anyone have an...

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