Managing Your Account - Cable - Page 59

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Received HUB 5 x 2

I have recently had not 1 but 2 HUB 5 delivered! Could someone tell me how to send one of them back please. There isn’t any help in the community posts that I can see. Many thanks

Re: Can't switch to e billing

Hi JohnI am having the same issue as above - might you be able to help me too?

VM fail to show how billing at change of contract is calculated.

Hello VM Community.I have just changed from Broadband M50 to M125 but the amounts VM staff say will be on my latest bill and the next bear no relation to my old or new monthly DD. I have spent over an hour on web chat today with VM staff member Jibin...

How do I complain to VM.

I filled what I thought was a complaint email out and after spending the best part of 20 mins,- I had a lot to complain about- went to submit it and it went back to the same blank form . How can I check if it actually went through to VM?

Re: Kit collection by contactengine

Do VM know what a dogs' dinner the subject of returning stuff has become. After VM replacing my Hub3 with a Hub5 I put the old one aside but remember seeing a statement that only Hub4 and Hub5 needed returning. After 4 months I get an email asking fo...

Hmm, have I made a mistake

On the 7th of August 2023 I ordered the Ultimate Volt Bundle over the phone for installation in September 2023. I'm curious as to why I was not offered the choice of the Hisense TV or £200 bill credit, which I believe was offered on the 7th August an...

Haven't received £90 Amazon voucher

I have now been a customer of virgin media for some time and have not yet received my £90 Amazon voucher gift which was part of the fibre deal I signed up for. Can you advise when I can expect to receive this?

Resolved! Cancel and change package complaint

The story so far:-I called customer services to either cancel my services or come to a compromise on price due to affordability rising from 85.00 to 146.00 I was offered a retention deal from maxit TV to mega TV bundle and was told it's exactly the s...

Renew Contract

I have the same problem. My contract runs out in a month. Renegotiated a new contract yesterday - slightly more than what i have been paying. Virginmedia e mailed me new contract showing new payment - which i was ok with - so agreed new contract for...

Contract Renewal

Hi First time on here, contract just came up for renewal. VM advised me it was going from £65 to £165.As others have mentioned. Tried 3 times to speak to someone after an hour or so finally go through . Talked through was £102, said was best deal t...

Virgin Media Virgin Media Community