Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hiafter agreeing a new contract price of £94 on the 24th of Feb 2024 I received my bill today of £224! It turns out the agent didn’t apply the discount on my offer. After spending 2 hours on WhatsApp, and 4 hours on the phone this is still not sorted...
Hi, I signed up to virgin through uSwitch and chose this plan in part because of the £100 sign up credit bonus. I have received the contract, quick start kit and set up my WiFi/stream box and there has been no mention of the sign up credit. Please ca...
I seem to be going round in circles. First I can’t use my NTL address to login - for some reason I have to use an email address without NTL or Virgin Media, so I’m using my gmail address.I am now trying to reset my password - I’ve used one of my own ...
Sent an email by Virgin Media inviting to recontract as existing contract ends soon. However link in the email to offers does not work (Opps couldn’t find etc) and when I sign into my account via the app or online I get the same error when trying to ...
Hi, I've joined VM as new customer in mid-January 2024 with a 18 months contract package.I'm surprised and disappointed to receive an email notice today from April my bill will get an increase- just 2 months after joining the contract (??)According t...
I’m having an absolute nightmare with moving house! I informed Virgin on the 23rd February re my move on the 15th March.they have left me with no services whatsoever, I have to call every day, they don’t call back as promised, and it is all getting v...
My VM broadband contract finished in early July and my monthly bill was due to increase substantially. So I took out a new VM contract at a significant reduction which included a landline and O2 Sim card.I noticed my bills hadn't reduced and when I o...
Hello I have had two failed engineer visits and I am being fobbed off about automatic compensation. I have no service for 7 days and told im only entitled to £10 . I believe this does not fit what is advertised and I am being ignored about trying to ...
I had a Live Chat conversation in September 2022 with a VM agent that I wish to retrieve. Essentially, they had promised certain conditions would be upheld and unfortunately, this is proving to be untrue.Could I get some help with this?M
Really bad customer service have here 4 hours but no solution really bad
