Managing Your Account - Cable - Page 448

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

DY1 1JD Area

Hey i ordered a broadband and i want to regiater my virgin media account but i dont have area reference no where in the email they sended me

Virgin TV

Hi, I've had a Virgin TV Box for a few months and was considering to buy a new one to place in my bedroom but with the setup fee I was wondering, as the box uses a special coaxial cable to work, is it possible to turn my TV aerial cable into one of t...

Online account transfer

Please can someone help me transfer my online account details to a new account with the same email address? It won’t currently let me sign up as it says I am already registered. Thanks!

Customer service - help!!!

Can someone tell me how to get in touch with an actual person. I’m talking to bots, being sent links that don’t help me and I can’t get through to a human being regardless of what options I choose.

Confusing - moved home but final bill?

Well confused is an understatement, I recently moved home, took virgin with me, no problems with installation etc, BUT, I received an email at the end of July thanking me for returning the equipment? (Which I haven't) then beginning of August I get a...

Re-registered after being cut off.

I was mistakenly cut off by virgin last Wednesday.I had originally given my 30 days notice but then during this time I signed into my account and accepted an offer and decided to stay. However, even though I received a new email contract, virgins com...

VAT invoice

Hey how can I get VAT invoice for the broadband package I am paying £36 a month, which is direct debit to my business account? Thank you

Billing is wrong

I joined Virgin with broadband on agreed at £26 a month. I left Sky and wanted Virgin Tv. Engineer came and it couldn’t be installed. Cancelled straight away and ordered Stream. Despite hours on chat and 3 phone calls my September bill is still wrong...

Unable to access my virgin account

Unable to gain entry to my account. Keeps flagging incorrect password. Even though it is correct. Attempted to use phone service but rather poor

why are new contracts with out phone line cost more

im on volt package which is due to go up ive just called to renew and remove what i do not need liek the kids package as i have no kids.asked them to remove landline as i do not use it enough as only call my mum on it.and told them od be gettign rid ...

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