Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent Discussions£5 charge for 360 box? I just noticed in my package in my app it says extra services - £5 a month for 360 box. I only have the one main box no additional ones. Confused! Disconnection frustrations I simply can’t be disconnected from my Virgin services!!! I feel like I am hitting my head against a brick wall. Services were supposed to stop on 13 October with emails confirming and everything i...£50 justeats voucher reward is pointless About a month ago, I signed up for the 12 month student broadband package which comes with a £50 Just Eat voucher. Yesterday I went to check my university emails and found an email had come through ...2 month delayed install following move, but no refund on bills and reset contract length... Straightforward really. VM gave me a confirmed install date in early August (house move). Eventually installed at the end of September. Have just receieved first bill...for full amount and with a...Contract Renewal Not Showing Hi, I renewed through My Account on 7th October with the same package but increased broadband speed. I received two confirmation emails but my account still doesn't show any renewal and my broadband ...Accepted renewal offer online 2 weeks ago, no sign of it in account & no contract received. Hi, I accepted an online offer on the 29/09/25. I received 2 emails, one with an order reference number, and another with two pre contract documents. There's been nothing since. I checked the accou...Difficulty contacting VM to confirm installation date Hi, just taken out VM broadband and have scheduled an engineer, however I realised that I had selected the wrong date and subsequently re-scheduled. Today I received the contract which shows the or...Dodgy lack of complaint registration? Recommendation: escalate to Ombudsman I tried to raise a complaint in September and didn't receive any acknowledgement and no way of tracking the complaint. They also didn't email me my live chat transcripts. I just tried to raise anoth...Equipment return issue Hi, I left VM on 23 September, and returned my broadband router (an Arris Hub 3) using the pre-paid Yodel packaging supplied by VM on 4 October. The Yodel tracking confirms that it was delivered to ...Changing from stream to 360 box. I've had stream for a week as a brand new customer. My partner really can't stand it with the adverts and the lack of recording planner as we've had sky for years. Is it possible to change to the rec...
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