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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Help with Virgin giving me the run around

Hello! I really really need help as I’m at my whits end.Since July, when Virgin offered me a new package, they’ve consistently got my bill wrong. I’ve just had another invoice generated and it’s STILL wrong, with another late payment fee added I’ve t...

Wonder8 by Tuning in
  • 14 replies
  • 0 kudos

Power of Attorney

Hello, My Elderly Neighbour's are having a bit of trouble. Mrs. Watkins is trying to get power of attorney over her husband's Virgin Media account. He has been diagnosed with dementia. Mrs. Watkins has Power of Attorney over her Husband's Affairs. Sh...

1949mick by Joining in
  • 3 replies
  • 0 kudos

Re: 2023 no notification of price increase

 In similar circumsatnces to Danben,I have also just noticed my bill has now risen by more than 20% in April. I checked my emails and no notification has been received in my main account, my junk mail folder or by Post. I checked my contract which is...

davjar by Tuning in
  • 7 replies
  • 0 kudos

Mark on credit file

SpoilerHelloHello SpoilerI was a customer with you till a year ago when I cancelled my account as I was moving house I then received messages from debt collection agency about outstanding payments , which have now been paid . But when I tried to appl...

Wrong billing

Yet again virgin have billed me incorrectly. I went on live chat was told they only deal with broadband , upgrades and new contracts. I was told to contact 150 contacted 150 not interested only wanted to upgrade my package wholly unacceptable custome...

Resolved! Unwanted package change!!

I received my e-bill this morning and it shows and £11 increase for 'package changes/request to bundle'.I have not made any request for changes as my existing discounted contract is until December 2023. I cannot find out any specific details on my bi...

CH1 by On our wavelength
  • 8 replies
  • 0 kudos

Credit Default

Hi I had a virgin account over 7 years agoi thought everything was finalised did not owe anything.just had shock of my life while going through the mortgage process I had a default of £250i had know communication from VM about thisor no debit collect...

Package charge

Hi, I recently checked my latest bill only to have seen that I have been charged £9.50 for a 'Package change' which I did not request. There is absolutely NO CHANGE to my package which I can see from the previous month into this last payment month. C...