Hello,Ive been using virgin from almost 2011.I was paying 60£ almost last year, and then asked them for suggestion for reducing. they setup basic account and reduced the bill to around 45£. I use direct debit to pay the billsI am working from home mo...
Query on additional charges on last two bills
I'm in same situation as OP. Currently on Mix-TV and 'Same great package, even better price' renewal email only lists TV Essentials. Yet 'Mix' is listed on latest channel guide here: https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-t...
I have been consistently overcharged from May 2023 to now. My contract is £23.40 per month for broadband which we negotiated with a discount back in February 2023. However, the following overcharges have been made with zero explanation, on the bill, ...
My contract has just ended and I have received a contract renewal email. This email states that I can get the "Same great package, even better price" promising a 20% off discount.However when I look into the offer it isn't the "same great package" at...
Hi, I received a message today stating a charge of £40 will be added to my account as you have yet to received my router - and that I am to arrange for it to be collected.I returned this router a few weeks ago at a local yodel collection point.Could ...
My hub 3 light is showing red. I’ve reset it switched everything off and it’s still ref. The router has always been in the same position. Don’t all the stuff recommend and it’s still red Help!
There seems to be a string of these so Im adding my own to find out who and how I get in touch with Virginb to make a complaint about the shoddy work done outside my property and the damage done to both my neighbours and my drive and wall.Not only wa...
I’ve seen a few similar posts with the same issue…I wanted to upgrade my Netflix to the premium subscription for the additional £5 per month - everytime I attempt this I get the email back from Netflix stating Virgin has denied the request.On MyVirgi...
Hi - really hoping someone can help! I have been served with a Section 21 notice from my landlord and when I called Customer Services to advise I was leaving the property I was told I would still be liable for an early termination fee despite me movi...
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