I’m signed up to the My Virgin Media site but whenever I log in I get the “complete your profile” page and can’t move past it. Just comes up with the same error message. I can see this has been an issue for others in the past but can’t find a solutio...
Hi,I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months left. Prior to moving house, I was 5 months into my new...
Virgin Media has been installing cables for months in my area - but when checking the website it still says unavailable, if I check round the postcode round the corner it says 'coming soon', and now when I check my address it doesn't even have my hou...
Please can someone from Virgin help sort out this mess. Long story short, my wife upgraded her mobile last year, the salesman got her to sign up for Virgin broadband at the same time. We didn't need it as we're happy with our current provider. The Vi...
I have had occasion to try log into myvirginmedia via the website today. It says incorrect password. Have tried my original blueyounder one and secondary VM one. Both say wrong password. Both passwords are remembered in keychain and edge and I haven’...
It has come to my attention now that I am making a credit application that needs approving urgently that Virgin Media entered a late payment onto my credit file. This pertains to a spontaneous credit that Virgin added to my account for no reason in A...
We joined virgin media in October and would advise anyone ever thinking of joining them to avoid. We had issues with the box that was sent to us (apparently it was new - it wasn’t and contained other previous customers details). A technician was sent...
I need to contact Virgin preferably by chat as I am deaf. Chat doesn’t seem to be available. I wanted to renew my co tract which runs out this week but think I will end up cancelling because it is so hard to contact anybody. I don’t have a Smartph...
I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the po...
Virgin Media removed 2 phone packages without my consent in late 2023 and moved me onto a non-equivalent phone package. As a result I am incurring monthly phone charges. This is a breach of my contract which is due for renewal in a week. The 2 origin...
