Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Bill incorrect again

Can anybody please help from the admin team? Recently changed contract due to the price change and my bill is incorrect for the second time. I have had a WhatsApp conversation and also a phone conversation where I was assured that the problem would b...

Resolved! memorable word reset or recover

Hi I. am unable to contact Virgin by phone because I cannot remember my memorable word. I have found on the web site the place to do that but it tells me that I am not using correct format I have used capital, number and special feature like %. Can a...

Memorable word

Is there a chance a mod can contact me about my memorable word/password as i need this to get in contact with retentions?And could i have the number for UK retention team as i believe they tried to contact me on Tuesday about my trying to cancel my c...

markie1966 by On our wavelength
  • 6 replies
  • 0 kudos

Billed after cancellation

So I recently cancelled my vm broadband after hours on the phone. I was told my final bill would be on June 22nd. Which I paid. And my Internet would be disconnected on the 4th July. However I still have the connection and just received another bill ...

Jrom1996 by Joining in
  • 3 replies
  • 0 kudos

No account number or welcome email

Hello, I recently signed up to virgin media (broadband only) and had an email regarding pre-contract documents and order summary but nothing since. I have tried registering an account and ringing customer services but need account number for both, wh...

Rpatts17 by Joining in
  • 7 replies
  • 0 kudos