After a 12 month saga of trying to get my 10+ year old Tivo box replaced due to the picture continually freezing, I was sent a new V360 box at the start of May - thanks very much VM! However, what I didn't expect was an email shortly afterwards from...
I had an engineer booked for Mon 22nd April (received messages stating this). I received a message saying he/she was on their way but they didn't show, no explanation, no contact since and I can't get anyone on the phone to discuss this. It was to fi...
Can somebody from Virgin please contact me, I have been trying to cancel my whole package for over 1 month now.Every time I speak to virgin there is a new excuse, 23 rd april I cancelled and now it seems that I can't leave until june! This needs fixi...
I see like many other people going back till at least 2022, I'm having the same issue with the password reset link. When you type your 8th character (which is the minimum number) the strength field changes to invalid. Any help with this will be most...
HiI returned by equipment through Yodel a few weeks back but it seems VM hasn't received it, I'm getting emails and SMS saying I will be charged for not returning the equipment. I can't figure how to reach VM on this, very frustrating. Can someone gi...
I've moved property recently and took VM with me, but changed for a new package- new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm un...
I have recently moved house to a property that has no access to virgin so had to cancel my services. I have been charged a termination fee which i was told i would get refunded for when i send proof of my new address, which i sent on the 13th of may ...
I upgraded my package a week ago to 1gig and an unlimited O2 SIM card , had a confirmation email but haven’t heard a thing since, no sign of anything - is there any way of checking the status of my order ?
I told them I want the internet moving on the 3rd, they assured me the internet would be fine and working until I move house, and my ex has ordered virgin to be installed a few days before just incase.HOWEVER, Midnight has just hit and you've disconn...
Our landlord has chosen to evict us so our home can be sold and, in what I can describe as a cruel twist, my father had a stoke and was diagnosed with cancer and is now in palliative care at the same time. In a matter of weeks we (myself, my wife and...
