Managing Your Account - Cable - Page 299

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

New contract in march. Hidden charges appear in June

I went through the cancellation process in March and was offered a good deal which I took over the phone to UK retentions.They sent an email with documents to look at and confirm through the link in the email. £69 a month until month 19 when it goes ...

WhatsApp contract renewal - no additional price rise in April 2024?

Hi,I just renewed my 18-month contract over WhatsApp - upgraded from m250 to m350... but I was repeatedly assured during the conversation (which I have saved in case I need to use it at a future point), that there would definitely be no additional pr...

cannot sign in to my virgin media account

for the second day running i am unable to sign in to my account. i did mention this yesterday when i was changing my package.how long will it be before i can sign in again?

Bill incorrect again

Can anybody please help from the admin team? Recently changed contract due to the price change and my bill is incorrect for the second time. I have had a WhatsApp conversation and also a phone conversation where I was assured that the problem would b...

Resolved! memorable word reset or recover

Hi I. am unable to contact Virgin by phone because I cannot remember my memorable word. I have found on the web site the place to do that but it tells me that I am not using correct format I have used capital, number and special feature like %. Can a...

Help needed regarding package after 4 or 5 phone calls, contract still not fixed, very frustrating.

Hi, I've phoned the customer service team on at least 4 or 5 occasions to discuss my package and each time I've been told that this has been handled. The last time was the 20th April when I was assured by a representative called Elliott who I spoke w...

Memorable word

Is there a chance a mod can contact me about my memorable word/password as i need this to get in contact with retentions?And could i have the number for UK retention team as i believe they tried to contact me on Tuesday about my trying to cancel my c...

Re: No Welcome Email or Account Number?

I have had the same issue

Billed after cancellation

So I recently cancelled my vm broadband after hours on the phone. I was told my final bill would be on June 22nd. Which I paid. And my Internet would be disconnected on the 4th July. However I still have the connection and just received another bill ...

No account number or welcome email

Hello, I recently signed up to virgin media (broadband only) and had an email regarding pre-contract documents and order summary but nothing since. I have tried registering an account and ringing customer services but need account number for both, wh...

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