Page hangs on logging in cant access account
Hi @Sabrina_B Please can you resolve this issue for me. I’m trying to login my virgin media account but it keeps saying logging in and don’t redirect me.  
Forum Posts
Unable to purchase PPV boxing
Hi, A year ago I placed a block on any PPV purchases from box. I now want the block lifted in order to purchase the fury and usyk fight. I rang customer service and unfortunately they weren't able to see a block on my account. The error message I get...
RENEWAL is impossible
Over a decade with Virgin and have lived their different levels of customer service over the years when it comes to renewal.And now, in 2024, a massive step backwards that indicates no one from Virgin have walked the UX journey themselves to renew wh...
Resolved! Virgin not honouring contract price
Hi everyone I understand this seems to be a recurring problem but can anyone offer advice on what to do when virgin point blankly refuse to honour the contract they sent to me?The current contract they are refusing to honour is the contract negotiate...
New contract I did not ask for
Hello,I logged into my virgin media yesterday to look at an offer you had for me. I was not interested and was actually looking at how I cancel my services as I do not use the phone or the TV.However , my Mrs informed me today that I have an email st...
Urgent help needed. Moved house, bill gone up by over £100 a month - told VM i was moving house
Hi i need some help urgently.i recently moved house and informed VM etc, they have moved the service but now 2 months later i have noticed they haven moved my DD, have billed me for a package change of £80 and have put my monthly bill up from £66 to ...
VAT biils request
Hi,My Virgin Media bills come without VAT breakdown.I called Virgin Media helpline about 2 weeks ago and made a request. The lady I spoke to did not know what VAT stands for. After an internal consultation, she got back to me and said within a week I...
Contract renewal
Recently renewed my contract after being with virgin for a long time,spoke online to someone who told me they had given me the best deal possible, today I spoke to a friend who renewed with a full package for £10 less than I'm paying, so this will de...
Signup with wrong email…
Hello.Could someone please assist me? I have made a similar mistake as other and missed an ‘s’ out of my email address and so I haven’t received the confirmation email for my broadband package I have just purchased. I have my got my order references....
Resolved! £25 charge for replacement box
Hi,Had to ring today to have one of our v6 boxes replaced due to hd failure,green screen of death/endless reboot, only to be told it's £25 to have a replacement installed we have never been charged to replace a dead box before, why is this ?My dad wh...
