Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNo Welcome Email I have had my virgin media installed since Thursday but have yet to receive my welcome email with my account details. Any help with this matter would be greatly appreciated Need to update my payment card I need to update my payment card as the old one is about to expire. But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem ...Aklamio will someone please help me before I combust. I am trying to set up an Aklamio account to receive my £50 from a referral - the other half has received his no problem, but every time I click on the li...No welcome email or account number, not been billed yet Hi, I ordered wifi at the end of August and it came all fine and was working. However, I have not been billed yet and when I try to access my account, it says I need an account number. Yet I did not...Moving home, new contract I have just moved home and have received a service change receipt this morning. It looks like I’m on a new 18 month contract starting on the 9th October. My original contract along with my promotiona...Issues with cabinet/beyond engineer support I am having major issues with my virgin media internet. I had I think my 6th engineer visit this Saturday just gone (11th October) since march ISH time. I have had multiple hub replacements, isolato...Unable to sign into My VM Account Sorry to dive on this thread, but I'm having this issue - I went to sign into my virgin for the first time in a few weeks and I got the above screen - I followed the steps thinking it was just an upd...New to Virgin and can't manage my package I joined Virgin with broadband and a tv package nearly 2 weeks ago. I installed the app and a link to manage my online on my laptop. Whilst I can see basic details, I can't manage my tv package. E...Online renewal not showing after 14 days. Hi I renewed my contract via the virgin media app on 26/9/25. I have had many issues when coming to renew my contract previously using chat & on the phone. Was hoping the app would be a smoother pro...Can’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...
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