Managing Your Account - Cable - Page 157

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Signed up to contract without my consent even after complaint - C-1508231169

Hi there.I need help sorting this situation out because in my original complaint C-1508231169 it was apparently resolved. I am beyond angry that today I find out that to leave Virgin from my apparent rolling contract its going to be 500 plus pounds t...

Contract didn't renew?

I signed up to a black friday deal in november and got an email with a contract summary sheet etc. It didn't say I had to do anything or confirm anything. I assumed that was it, I would change over.A week or two later I get an email saying I still ha...

New contract without consent when moving house

Hello. I see that this is a common issue and some others have had resolution through this forum so giving it a try. I have already spent over 2 hours on phone last week trying to resolve this. At the end of those calls I was told it was resolved but ...

All service's Disconnected within 12 hours

Yesterday I called to see if I could get a better deal but got nowhere so decided to cancel. I was told 30 days notice and that services would be disconnected on the 14th Feb. Woke this morning to find no broadband, TV or landline service. I've c...

Resolved! Credit still not applied after 4 calls !!

I've seen many a thread on here about the same thing and frankly I'm disgusted by virgins customer service. The only thing is when you have no issues the speed of the service and reliability is second to none. However I have 2 credit items that are...

Upgraded online and VM not acknowledging

Hi,I am very frustrated with the situation with my VM service and I am posting here as I can see no progress despite multiple calls. The situation is as below:- I get very poor wifi coverage on our 1st floor and having called the customer services wh...

Resolved! Mis-sold Virgin Contract and customer services now unable to help resolve.

Hi. On Tuesday 26th December, I signed up to Virgin Media for TV and Broadband by a Virgin Media door salesman named Yasser Shabbir. The deal I asked for was to have the 190+ channel package with Asian Mela and Netflix included and 350MB Broadband (...

Signed up with wrong email address

I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks

Re: No Netflix after house move

Exact same issue. Moved house last week. Just been told to wait another week.

Resolved! Landline missing on contract

My contract has ended. Today I discussed a new contract Broadband 125 Mb, Landline and weekend calls, and a Streamer box (which I didn't want but was told it made the contract cheaper). When I checked the details sent to me by email the contract was...

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