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Forum Posts

Resolved! Quickest way to organise cancellation

Anyone know what the easiest and quickest way to cancel contract is? Dont want to be spending hours stuck in a queue on the phone or endless messaging in a loop. I'm out of contract and after 20 odd years the cost has got ridiculous now, so its time ...

villa5 by Tuning in
  • 423 Views
  • 3 replies
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Resolved! New customer contract

Hi all obviously as a new customer to VM, only my second week. I’m still finding my way navigating the set up and accessing my account.I’ve access to my contract, but little else. Every time I attempt to either change an item of my profile I’m sent a...

Anonymous by Not applicable
  • 315 Views
  • 5 replies
  • 0 kudos

Bill Increase

My bill has gone up whilst I am in the middle of my contract. it was £44 now paying £47.87 i cant afford that i dont work I'm on benefits please some help me 

sean1994 by Joining in
  • 254 Views
  • 6 replies
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Order not showing

On 19th March I submitted an order to add on O2 SIM and to upgrade to Volt 1gb. I called customer service today to advise I hadn’t received a sim and my account didn’t show any pending orders. They advised it hadn’t gone through and there was no reco...

No Netflix after house move

Moved property last week. Services disconnected and reconnected at new property but email received from Netflix saying I needed to update my payment method. After a quick google it seems this is pretty common and people have been waiting some time! I...

73123 by Joining in
  • 415 Views
  • 5 replies
  • 0 kudos

Contract renewal

So I have been out of contract for several months and have tried on a few occasions to have a discussion about renewal. This is a confusing and soul destroying process both because of the difficulty in actually getting to speak to someone and because...

FAKE E MAIL

Received this e mail today, is it fake, real or phishing........Hello David,It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew. You can browse, work, stream, an...

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fdj12 by On our wavelength
  • 239 Views
  • 3 replies
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End of contract help?

Rang up to terminate at end of contract yesterday 2/4/24 end of contract being 27/4/24 told even though im paying £55 atm I’m going to have to pay £172 and wait for a partial refund??? I’ve rang up this morning to be told I’m getting a termination fe...