Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Lied constantly to

First bill date was 18th Sept so I decided to pay early by card on the 9th, virgin media still went ahead and tried to take money which wasn't successful, they then decided to put my account as overdue and charge me £7.50, phoned up several times onl...

Espo9583 by Joining in
  • 1 replies
  • 1 kudos

Retention call

I cancelled yesterday as my 18mth discount period was ending and M125mb was going up to over £50(!). I want more speed and the best they could offer me for 500mb was £41/month. I cancelled and signed up with Vodafone for 500mb at £28/month for 18mth....

suwar1 by Joining in
  • 2 replies
  • 0 kudos

Double charging on exit

When my 18 month deal was coming to an end I decided to leave VM. The deal was expiring 7th September.I called to cancel on 18th August and was told one month's notice, so cancellation will be effective 17th September with a final bill of £15.31. OK ...

Jones64 by Joining in
  • 5 replies
  • 0 kudos

Virgin Media Kit Collection

Hi Moderators,Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address.I had previously informed a virgin staff member about this via we...

Sami93 by Tuning in
  • 3 replies
  • 0 kudos


I recently took a call offering a free upgrade on my existing account - faster speed and a new router which was installed by an engineer which of course I accepted. I haven't agreed to anything else so why was i sent O2 sim cards and why now are 02 t...

smudger5 by Tuning in
  • 8 replies
  • 0 kudos

No account number

I have ordered a wi-fi router a week ago and I haven’t heard anything since. I'm unable to schedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account n...

Unauthorized Package Change

Hey, looking for help regarding an issue that has resulted in billing discrepancies, package changes and unexpected charges.Initially subscribed to an internet package at £24, which was increased to £51 due to the expiry of a promotional offer, unbek...

SeanSean96_0-1697049163322.jpeg SeanSean96_1-1697049171402.jpeg SeanSean96_2-1697049181258.jpeg SeanSean96_3-1697049194783.jpeg

Resolved! Merging Netflix subscription with new VM package

Existing Netflix subscriber, as I understood the previous package (Oomph) didn't include NF.  Now moved to Volt which does.  Clearly no point in paying for the same NF subscription twice but I can't figure out how to add NF to the new package.  I don...

timxh by Tuning in
  • 9 replies
  • 0 kudos