Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
First bill date was 18th Sept so I decided to pay early by card on the 9th, virgin media still went ahead and tried to take money which wasn't successful, they then decided to put my account as overdue and charge me £7.50, phoned up several times onl...
I cancelled yesterday as my 18mth discount period was ending and M125mb was going up to over £50(!). I want more speed and the best they could offer me for 500mb was £41/month. I cancelled and signed up with Vodafone for 500mb at £28/month for 18mth....
So, I have been out of contract with VM for years and no doubt been paying over the odds for my monthly rolling bill.In early August we lost all internet, this was for days which turned into a week. Engineer visited and couldn't fix the problem, a we...
When my 18 month deal was coming to an end I decided to leave VM. The deal was expiring 7th September.I called to cancel on 18th August and was told one month's notice, so cancellation will be effective 17th September with a final bill of £15.31. OK ...
Hi Moderators,Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address.I had previously informed a virgin staff member about this via we...
Hello,My direct debit is due to be taken on or after the 4th of each month. Anyway, I received my latest bill which was double. I rang Virgin, thinking it was some error and the advisor told me for some reason they didn't try to take the direct debt....
I recently took a call offering a free upgrade on my existing account - faster speed and a new router which was installed by an engineer which of course I accepted. I haven't agreed to anything else so why was i sent O2 sim cards and why now are 02 t...
I have ordered a wi-fi router a week ago and I haven’t heard anything since. I'm unable to schedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account n...
Hey, looking for help regarding an issue that has resulted in billing discrepancies, package changes and unexpected charges.Initially subscribed to an internet package at £24, which was increased to £51 due to the expiry of a promotional offer, unbek...
Existing Netflix subscriber, as I understood the previous package (Oomph) didn't include NF. Now moved to Volt which does. Clearly no point in paying for the same NF subscription twice but I can't figure out how to add NF to the new package. I don...
