Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I'm moving house in a few months to an area that only has basic ADSL Broadband. I'm really going to miss the gigabit! How do I speak to Virgin about cancelling the account as they can't provide a service at the new address, I've checked online and it...
DO NOT PRE-AUTH WITH VIRGIN. They charged me 200 because the did not recognize any of my payments for the previous month. they promised me that I’ll get my money back in four weeks and they have not given me anything since! It’s been 5 weeks now and ...
My contract is due to end on the 23rd feb but when will I receive a box to send my rooter back?
Good afternoon,I recently signed up to VM via a relative's link which offered a discount. When I signed up through the link, the email confirmation came through etc, but I was advised the order had failed, and needed to be re-completed manually due t...
I renewed my contract on the 11th November 2023. I have no problem with it, quite happy. However, I still get the message " Looks like it's time to renew your contract " every time I log in to the Virgin web page for email on my windows laptop. That ...
Why cant I upgrade on the Virgin Media Portal????? There is no option for offers / upgrades
So, I spent a month trying to get a decent retention deal from Virgin and failed. I canceled my package, as I'm not married, so I had my partner sign up for a new customer deal. Then, I phoned the retentions department and threatened to cancel the ne...
I have a new contract and need to change the account number associated with my email so I can access the new information with the app
I signed up for this package on 12th of December 23, But I still don't have the Netflix activation email that I should have received.Tried the customer services by calling for a 4th time now and I was told by everyone that all they can do is “I have...
Hi,Not logged onto VM account for a while and I forgot my password. I tried password reset and entered the 2 security questions. I don't think I have answered these incorrectly. So I wondered if my account is locked.Cheers,Eugene
