Hi I changed my package last month and was given a date for a new box and sim to be delivered on 13th August but it didn’t arrive. I contacted customer service to be given a new date of the 13th September but still being charged the higher rate which...
There’s no option to select ebilling and from looking at other posts on here it seems you have to post on here and wait for somebody from Virgin to contact you.
After being unable to access e-mail account I am cancelling my relationship/account with virgin. For return of Hub and Tivo box etc. please advise address for return delivery. The termination was agreed with your call centre a week ago, withdrawals f...
HiPlease can you DM me as well as I cannot find the My Profile page that you keep pointing everyone to, and I want to turn off paper billing.
Hi,I’m trying to switch to eBilling.I’ve read https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1 but can’t locate the My Profile link or link to ebilling after logging in to my accountPlease can you sort out?Thanks
After more than 25 years with Virgin I have decided to leave after very bad treatment, too long to going into details but I had to involve the ombudsman who was unable to resolve the problems, so I am leaving, ending all virgin services including my ...
I've put all the details for the student Wifi deal and received a text message from Virgin Media about the pre-contract documents. However, I haven't received any confirmation email regarding the Wifi delivery. I selected Monday as the 9th as the del...
Good evening all.I received an email from Virgin this morning informing me that my contract had just ended and that my new monthly price would go up to £147.50 from £92. This is simply not affordable for us so I called customer services and after a l...
Hi,I am visiting my mum who has been a Virgin media customer for many years. It seems at her last renewal the person she spoke to has sold her on something and made promises that have not been fulfilled - my mum is elderly, disabled, not at all tech ...
Hi, we have been customers for years but can’t locate our customer number. We have no paperwork and no recent emails from yourselves. I need to look at possibly ordering another broadband box to help the speed of the internet in my office .
