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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Account Bill higher than email professed

 Hi, I am the account holder,  I changed my package at the beginning of February. I had this contract email through to say I would be paying £45 on my march bill and £8 the month after followed by £27 for ten months, or 8 months, depending on how the...


Charged and never recieved

Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just be...

Area Code

Trying to register for My Virgin Media account - haven't received a welcome e-mail or bill, so don't have area code - could anyone advise the one for Eaglesham (G76 0LA postcode)?Thanks

nim2 by Joining in
  • 1 replies
  • 0 kudos

Web team suck...

£7 extra for more broadband, no change to contract.. good thinking.... WRONG... an e contract says im now paying £93 instead of my usual £53, this results in many calls, several to whom English is a stranger to.The catalogue of lies and bullcrap to j...

Contract Renewal

Had an email today giving me a price to renew my contract today for same price as current on which runs out May. Looks okay then you see no TNT sports, but has movies UHD which I do not want. My current contract will go up £46 in May. Rang Retentions...

davef28 by On our wavelength
  • 2 replies
  • 0 kudos

Resolved! O2, Volt and billing issues

Hi allI upgraded my existing VM account last December and for £39 I should have receivedBroadband M250 (Volt upgrade from M125 at no extra cost)An O2 Sim (100GB)This was the summary on my contract summary letter when I submitted the order and since t...

CJB2 by Joining in
  • 1 replies
  • 0 kudos