Signed up with wrong email address
I signed up with an email address I do not have access to by accident, this means I can't verify my account so can't log in what so ever. Is there any way to change this email address? Thanks
Forum Discussion
Hi narataga,
Thank you for reaching out to us n our community, so I can try to help was this for Mobile for media services?
Regards
Paul.
Hi Paul,
This was for media services not mobile.
Thanks,
Narataga
Thanks for confirming, have you been able to update this since your last post?
If not, I'll pop you over a private message now so we can update this.
Thanks, Emily.
Hello there do you know what I can do as I’ve placed my order with my email but I have misspelled it now I can’t access my account number to pay my bill any help
Hi DanielleRod1,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this. I will be more than happy to help get this sorted.
Please look out for the purple envelope icon in the top right hand corner of your page for my PM 🙂
Hi sorry I ha e done the Same thing. Can you halp please
I have also signed up with the wrong email address, can you help me please?
Hi MelindaBrand,
Thanks for your post and welcome to our community.
Very sorry there has been an email address issue when signing up, we can certainly help.
I'll need to pop you a personal message and grab some details first.
I look forward to hearing back from you soon.I also have the same issue and put the wrong email address in could I get help
someone got back to me last Tues via PM - I responded and then.... nothing 😞
Hi, same issue for me as well. Misspelt the email any help would be great. Thanks
Hi,
Can someone help me please. I've just done this by accident and only noticed at the end now can't get on to change it to the right email address.
Thankyou
Hi Alex1107,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I'm sorry to hear you are having an issue after registering for My VM. We can certainly look in to this for you although we will need some more information from you first. We'd also need to pass data protection with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,
Hi,
I just bought a 500mb broadband deal and accidentally put .com rather than .co.uk. I can’t access the email and also I can’t find any numbers online to help get this sorted out!
Thanks
Ben
Hi Ben_Boxall,
Welcome to our Community Forums and thanks for posting.
I am sorry to hear this. I will be more than happy to help get this sorted.
Please look out for the purple envelope icon in the top right hand corner of your page for my PM 🙂
Hi,
I have also mistyped my email address when signing up for my virgin media account (broadband) and cannot confirm my email to access my account.
Is there a way this can be resolved for me?
Many thanks,
Megan
Hi, experiencing same issue, accidentally misspelt email on online registering for virgin account and now I can't verify it. also can't create a new account. can you help please?
Hi wang1,
Thank you for your post and welcome to the community,
I'm very sorry to hear about your email address.
What I will do is private message you so I can get some details to look into this further.
^Martin
Signed up with wrong email address
Hi Shaneeyb123,
Welcome to our community forums and thank you for your first posts.
Thank you for getting in touch with us to rectify your email address. I have sent you a private message regarding this. Please look out for the purple envelope on the top right hand corner and provide a response when you can.
Thanks,
Is anyone online to help me with this please.
Glad to have been able to resolve this for you Shaneeyb123.
Please do not hesitate to contact us if you need any further help.
Thanks,
Hi,
I think the person at the call centre misspelled my email address during my sign up call. I know what he mistyped it as so should be easy to correct to but I just need help doing the change so that I can receive my bills and access my account etc.
Thanks,
Michael
Hi michael331,
A warm welcome to our Community Forums and thanks for your post.
It's great to have you on board with us 🙂
I am sorry for the error and I'll be more than happy to help get things sorted for you!
Will pop you a PM now to confirm some details and we can take it from there.
Hope to hear from you soon.
Hi michael331,
Thank you for coming back to me via PM.
I do apologise, we can only assist with VM UK accounts via the Forums. As you are based in Ireland, you can find contact details for VM Ireland here
I hope that helps.
Kindest Regards,
Hi there
i am in the same situation as previous users. I put the wrong address email in and now can’t get verification email. If anyone can help.
thank you
Hello,
I have also registered with .com instead of .Co.uk , I tried the virgin helpline but no luck. Could it be resolved on here ?
Many thanks
Hi Lancaja,
Thank you for reaching out to us in our community and welcome, sorry to hear you aren't able to log in due to giving the wrong Email address, I will be more than happy to help further, I will send you an invite into a private chat, once received please click on the purple envelope to accept.
Regards
Paul.
Hi Lancaja,
Thank you for joining me in a private chat and clearing security, glad to hear you now have access to your online account after the Email address was corrected our end, if you have any further issues or need any support at all, please do not hesitate to reach back out.
Regards
Paul.
