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Help with your Virgin Phone line
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Resolved! changes to home phone

Dear TeamThanks for this.  I'm puzzled:  I thought our land line was already fibre cable, installed by C&W years ago, then taken over by NTL and in turn now owned and run by Virgin. We've been getting our phone service along with broadband and tv.  C...

fulano by • Tuning in
  • 649 Views
  • 8 replies
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Fibrephone switchover - check phone line

I have followed the instructions to switch, but have no call tone.  Phone say "check phone line".  I have a Hub 3 and note there is no green phone symbol lit.  I have powered off and on.  I have called Virgin twice - on both occasions when testing th...

PBird16 by • Settling in
  • 328 Views
  • 4 replies
  • 0 kudos

Landline

My Landline phone has gone dead - out and incoming calls Search at Virgin indicates no issues in  my areaHelp!

johng01 by • On our wavelength
  • 435 Views
  • 8 replies
  • 0 kudos

No Incoming Calls

I have no incoming Calls but have dial tone and can make a call. Why? Thanks

Postkj by • Tuning in
  • 311 Views
  • 4 replies
  • 0 kudos

Landline not connecting

HiMy landline has dial tone but does not connect after I have dialled the number.Very frustrating when I check status of landline on your website to be informed there are no known issues at my post code.The line is very noisy ie background crackling....

AnneMou64 by • On our wavelength
  • 251 Views
  • 3 replies
  • 0 kudos

Revert to original landline number

Following a switch to Virgin Media, I've realised my original landline number is no longer working.  How do I revert to the original?  At the time of install the Virgin engineer said that while a new number was provided with the new hub, I didn't nee...

Landline just stopped 5 days ago

The landline died a few days ago and I keep getting different messages from your support team.First it was a known issue to be fixed same day. Yesterday it was that we now needed broadband to use the landline. Nothing received about this and no idea ...

Rehmana by • Tuning in
  • 638 Views
  • 11 replies
  • 0 kudos

Transfer second phone line from BT to VM

Our existing VM phone line has already been converted to VoIP / 21st Century Voice but we also have a BT telephone line which we are considering transferring to VM as a second line.Are there any complications with this? Will the old BT number simply ...

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