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Help with your Virgin Phone line
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Land line down

My land line is down (no dial tone) and I have spent a frustrating morning trying to speak to someone at VM who can sort this out.. I can't dial 150 because I have no dial tone  I don't have a virgin mobile. I do expect to be able to simply call and ...

Quezzers by On our wavelength
  • 9 replies
  • 0 kudos

Ported number from BT and can't receive incoming calls

I've recently ported my number from BT. My landline phone worked fine with the temporary number Virgin assigned, dialling out and receiving calls. Now my old number has been ported, I can dial out (and the correct number shows on caller ID) but I can...

SueBW4 by Joining in
  • 2 replies
  • 0 kudos

Virgin fibre line switchover issue

Hi. I've just received the email this morning saying our home phone line will be moving over to the fibre line in February and something will be sent in the post in the next couple of weeks to facilitate this.The issue is the super hub is in a differ...

Mr-Hare by On our wavelength
  • 4 replies
  • 0 kudos

1571 intermittent tone

Hi,I have an intermittent break in dial tone as if I have an anwerphone message but when I ring 1571 there is no message. This has been there constantly since starting my service with Virgin in August. Is there any way to stop it?At this rate I will ...

Landline keeps cutting out since connected to hub

I posted a similar complaint about a month ago and an engineer had booked to visit however I thought I had solved the problem by fitting new batteries in the handsets.However the problem has resurfaced. Most calls cut out, sometimes we have to redial...

Resolved! itemised landline phone bill

I would like to request an itemised landline phone bill from September 2022 to January 2023.It won't be much as I don't use the landline much at all.Hoping this can be requested or someone can let me know how and from whom to do this.Many thanks.

suzyq1 by Joining in
  • 8 replies
  • 0 kudos

Resolved! Switch over from BT copper to digital telephone

Hi everyone,Whilst reporting an issue a couple of weeks ago to Virgin regards not being able to retrieve my 1571 messages, which transpired to be an 'outage' the advisor surprisingly asked if my telephone was fitted to the wall socket ( copper ) or c...

Home phone - landline down

My land line is down, so are some others in BD2 1LJ Area 14.  Why is this? I called CS but they say no faults. Have booked an engineer for Thursday 5th to come the to house with an adapter to plug in the router, why ? The fault is generic.  What if t...

ianjayne by Rising star
  • 14 replies
  • 0 kudos