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Included minutes versus anytime chatter

I have unplugged my phone as anytime chatter makes no sense in this day and age.  I was paying £10/month extra for less than I can get with a cheap £5 SIM.  Paying at least 48p per call (24p connection + 24ppm call rate) is excessive.Why don’t Virgin...

Landline phone dead.

HD5 Kirheaton, Huddersfield. I have had no dail tone all day  09/11/2023, yet it's reported no problems in my area.  

not receiving incoming calls

signed in on behalf of my 90 year old mother, we have been unable to contact her for 9 days due to fault on phone line.  reported on 4 November which took a few hours, told an engineer would be out on Wednesday, no show.  this is a vunerable person a...

Porting Landline from VM to VM

Hi, I have just setup a new account with my current one ending on 21st, I am keeping my Landline No. (port in). I was told it would be easy as it is a VM No, to VM so they just need to change it on the account (Daniel confirmed today). My question is...

yahya32 by • Tuning in
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  • 1 replies
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Need a new hub for phone service

Need Help.I got a message stating'On 17th January 2024, your home phone service will switch to our fibre network.''For this to work, you’ll need a new Hub.'I have tried repeatedly to phone 150 but there just doesn't seem to be an option for this.I've...

Squishty by • Joining in
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  • 4 replies
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Phone still not working,

no response to complaint reference: C-051123149, phone has been down 6 days now, suspect migration to VOBB engineer booked to fit new hub on 18th what happens in the interim?

Vulnerable customer fault

Hello- my elderly mother has called me to report she has had no landline since Monday lunchtime. You have a long phone queue and the online checker isn’t working. Please can you get in contact to resolve 

CandyR by • Joining in
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  • 1 replies
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Resolved! Home phone beeping but no voicemail message

If we receive a voicemail message on our landline, our phone beeps when we pick up the receiver.  For the past few days, our phone has been beeping constantly even though there is no voicemail message.  I have disconnected and reconnected our phone b...

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