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Help with your Virgin Phone line
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Original Landline number not retrieveable

Good Afternoon. My original landline number was disconnected by mistake by VM as there were some communication issues when my connection went fully digital. I had to take out a new landline with a new number to get my phone services restored, but was...

mebsk by Joining in
  • 1 replies
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No landline signal or tone

Vm app says no service issues in my area but I have no landline dial tone. Cables and handset all fine. Can't ring 150 because I can't ring out at all. I've not been switched to digital yet. Phone line been clicking and crackling for a few days but i...

Phone switchover timetable

Hi ,I was informed by virgin my phone service would be switched over on 17/11/23.Checked my landline connection on 17/11/23 and the line would not allow outgoing calls as stated by virgin. So ordered my new hub and set it up. Hub is working perfectly...

Briagha by Joining in
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Landline - Can receive but not make calls.

I'm not able to make calls on my Virgin landline. I can receive calls, but every time I dial to make a call, I'm just put straight through to the Virgin Media helpline after pressing a couple of numbers.Never get to dial a full telephone number.I've ...

Remove Virgin Phone

Is it possible to remove Virgin Phone? I have no need for a landline and i haven't had a phone plugged in for years now. Paying for something that i don't use and each time I have asked to have it removed I have not been assisted.

ppittman4 by On our wavelength
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Phone number

Hi new to Virgin as anyone got the customer number need to speak to a human not a computer. 

Mayo007 by Joining in
  • 1 replies
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Landline Switch over

Switch over day for land line today to new fibre line, old traditional socket stopped working this morning so changed over, have done as requested with new hub and adapter, but phone longer has a dialing tone and cannot make or receive calls. Plugged...

Dawnshep by Joining in
  • 3 replies
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