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Need more rings on landline

Mother in law needs more time to answer the phone. I reset her base until to switch her external answer machine on after 9 rings. The phone stopped ringing at 6 and a Virgin answerphone (we didn't know there was one) kicked in.Rang customer services ...

n1e23i4l by Joining in
  • 1075 Views
  • 9 replies
  • 0 kudos

Spam call missing the call guardian

Hi we seem to get spam call that miss out on our call guardianAs today just now we had a number that was withheld and the phone showed the it as WITHHELD in caps which it normaly does not doI was talking the the person directy Can i ask as we are on ...

Hosay299 by Fibre optic
  • 413 Views
  • 4 replies
  • 0 kudos

Withheld Numbers Bypassing Call Guardian

Hi,Ive recently connected to the new phone system and have a BT Phone with a built in call blocker.  I think it used to be called Call Guardian but is now called True Call.Basically, when someone calls, they have to announce who they are and press th...

petermc by Tuning in
  • 4091 Views
  • 21 replies
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TrueCall phones - announce feature after switchover to 21CV

A few weeks ago I started a thread on the issue of the "announce" feature on BT TrueCall phones not working after the switchover to 21CV.  I called it a "work around" but in reality it was just a way of masking the problem.Well I have since found a s...

Number withheld request

We have a home phone nbr with Virgin and all I want is the home phone nbr to be witheld / masked when I make a phone call. Twice I have been on that not fit for purpose whatsapp chat to request this and twice I have been told this has been done. Gues...

Resolved! VoIP and Landline

We recently changed our phone so that it now uses the router for a connection. Is this the same as VoIP? If so, do I even need a landline now?

Please help!

Our landline has not been taking incoming calls since Friday. We can call out. We assumed it was a fault with the handset. Brought new phone yesterday and still the same. Landline is essential as its an emergency line for elderly parents and also vul...

Resolved! Phone Line Out of Action - VULNERABLE PERSON

I need help for my mum. Her home landline is connected to a Care Emergency system that she can activate if she falls but the line from external phones gives an engaged tone and attempts to calling out the line sounds ‘open’. I have checked each hands...

Having to put area code for local calls

For some reason dialling local calls all I have is a message that this number is incorrect, I now have to put the area code in just like a mobile but any other numbers national or mobile are ok

cuz by Tuning in
  • 3298 Views
  • 16 replies
  • 0 kudos

Land line dead

My land line phone is dead, display says 'Check Phone Line'.  We were recently changed to wi-fi, but the broadband is working.  Any ideas please? 

Kelvey by Joining in
  • 336 Views
  • 2 replies
  • 0 kudos