Forum Discussion

yvfm's avatar
yvfm
Just joined
20 hours ago

Home telephone of vunerable person not working

I have visited a relative this morning only to find her telephone landline not working. It could have possibly been because of an outstanding amount on her account however I have been and paid this over 2 hours ago and landline still not working.  I have spent over 3 hours on automated calls with no help. I need to speak to a human being as this relative is vunerable.

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    20 hours ago

    Thanks for reaching out to us yvfm, and we're sorry to hear of the issues experienced on the landline services.

    Let's see if we can offer our assistance to have this resolved.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

  • yvfm's avatar
    yvfm
    Just joined
    15 hours ago

    I have sent information requested however did not have address number I have now got it, it is 19. I don't seem to be able to add it to email sent