We have been without a landline since Saturday, we had tried all the 'usual' checks at our end and no issues found. VM website said no issues with phone service however, I have just come across a number on here to report it and it's already known a...
My landline has been out of action for a couple of weeks now- no dialling tone, just a quiet buzzing "interference" sound. We are unable to dial in or out. All connections seem to be fine within the house. Unfortunately I keep going round in circles ...
HiI've always had the permanent number withheld feature on my landline, but last year this disappeared. I've tried ringing a few times to get it added back to my landline, but nobody has been able to help with this so far. I rang about it again today...
Hoping someone can help.I have attempted to call the helpline but after 20 minutes of waiting thought I’d try the forum.I have recently realised my landline is not ringing for any incoming calls. I can make calls out absolutely fine.I assumed this w...
Callers to my newly ported number get this message, the number you have dialed is not receiving incoming calls please try later. All worked OK on my temporary virgin number.
Hi, I have a BT landline and a VM landline (both operational). I now wish to port the BT landline to the VM landline but I do need to keep the existing BT number. I will then close BT account. Is this something the VM Community can help me with, plea...
Earlier this week (Monday) we had a problem with our internet and of course I then realised we had no telephone either as we were changed to a digital line via the Hub last year. So I thought I would use my old PAYG mobile - not a smartphone sadly -...
I've seen from other posts that many others are having this issue. My elderly mother has spent over an hour on the phone in an attempt to resolve this issue. She has been a virgin customer for over 19 years however (its renewal time) and wants to get...
Hi, we recently joined Virgin Media, and as part of the change we asked to have our number ported over. The engineer who did the install confirmed the port as in progress, but it has been 14 days and our number still hasn't ported over. Can anyone p...
Hi,I need a phone adapter, how do I get hold of one?When the VOIP switchover happened my Hub was upstairs and we needed the phone downstairs. A technician visited and gave me 2 RJ45 to RJ11 cables so that the phone could connect through the home netw...
