Home Phone
Help with your Virgin Phone line
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Phone switched from analogue to digital

Because of problems with my phone it was switched to digital. However this means plugging my master phone into the router. The router is in a guest bedroom which is not used continually.  I also do not want a phone and answer machine in that room. Is...

Landline rings, but no dial tone

Hi,had a couple of phone calls on landline, spoke to caller on mobile and they said it didn't go to answer phone, although I heard it ringingI get no dial tone either, and the status page doesn't yet list a problemPhone is a cordless, but is charged ...

Phantom calls.

I have just looked at my bill and there are around 15 pounds of calls from my landline. I do not have a phone attached to the landline and have not for a number of years.  Unless the cats have hidden a phone and plug it in when I'm at work there is n...

Edinho1 by Tuning in
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Caller display not working

Please help, new BT Advance Z Quad wireless phones the caller display is not working, and I don't know what to do.The phone is connected to the Virgin router and are fully functional including Call Guardian, but the Caller display just does not work....

Resolved! Home Phone

Hello my elderly mother has 3 phones in the house and none of them are placed next to the Hub. She is going to need help setting the adapter up. Please can we arrange and engineer or technician help?Thanks 

Lucie4 by Joining in
  • 524 Views
  • 6 replies
  • 0 kudos

Landline not working

Landline not working. Tried 3 times to contact Virgin who tell me there is nothing wrong, but will undertake further tests  Because they take so long, I am asked to contact them after 10 minutes on a Virgin mobile or type in the virgin mobile phone n...

Headian by Joining in
  • 228 Views
  • 2 replies
  • 0 kudos

Cable damage

Unfortunately an uninsured druggie straightlined the bend my house is on, taking a lamppost 20 yards and landing in a tree along with the iron railings in front of my house before legging it.To make matters worse it damaged the cable and the black “b...

amoltu by Joining in
  • 515 Views
  • 9 replies
  • 0 kudos

Home Phone - Caller can't hear me

HiHaving an ongoing problem with my Home Phone -If I call someone, once the call is connected I can hear them but they can't hear me.If I answer a call, I can hear them but they can't hear me and call cuts off after a few seconds. I've swapped handse...

markem41 by Joining in
  • 426 Views
  • 5 replies
  • 0 kudos

Landline cut off

Landline cut off without notice despite ordering new hub before 16 November. Impossible to get a sensible answer from Virgin media . Last call lasted 30 mins and I was promised immediate action but no one has contacted me.I am a retired widow of 75 a...

Liz2023 by Joining in
  • 256 Views
  • 2 replies
  • 0 kudos