Home Phone

International callers cannot leave voicemails

Hi, my elderly father in the uk has a virgin landline and recently been ‘upgraded’ to digital line.Our problem is that now neither my brother or myself can leave voicemails when calling him. This is obviously very inconvenient and cussing h a lot of ...

Resolved! 1571

My landline phone keeps beeping to tell me I have a message on my landline but when I dial 1571 it states I have no message. How do I stop this beeping every time I go to dial a number

Resolved! No landline connection.

Hi,Like others on this forum have reported, I have no landline connection and haven't had for the last 3 days. I have checked my equipment is ok and all connections are secure. Using my mobile I went down the path of receiving the, " We are testing, ...

Resolved! Phone upgrade - when

My home phone (CH63) should have been transferred to fibre on 6th.February - nothing happened. No information about this. Any news?

Resolved! No dial tone, calling it from mobile immediately drops call without any ringing tone

Hi,My landline has no dial tone and, even more interestingly, call to that number from my mobile immediately drops the call without ringing out or hearing any ringing tone on the mobile (neither does it sound engaged - as it immediately disconnects)....

How to turn off VM voicemail

I had a fault on my landline when I returned from Tenerife. Booked a technician, came very quickly and was excellent. Easiest way to fix was to convert it to use the Hub connection. This is fine, but I wish to turn off the voicemail feature. So I wen...

Resolved! Landline not connected

Recently transferred from BT landline to Virgin and it is still not working. When ringing landline it just rings but handset doesn't ring. No ring tone heard on landline handset. All connected correctly.

How do I change my number and home and address details to ex-directory?

Hello I can't find a correct link anywhere. How do I change my landline details to ex-directory so that my number, home & address no longer appear in the phone book? (whenever that next comes out).ThanksDD

New adaptor needed for Hub/Router for my elderly mother

HelloMy mother has a landline and also an Argenti Care Alarm that need to plug into her router/hub.She had an adaptor for the Argenti Care Alarm so it could be plugged into the router. However this seems to have been misplaced as she has dementia an...

Resolved! Landline switchover adaptor

Switchover to fibre was supposed to be 13/02/2024 (yesterday) in my area (London N4) but .....a) old landline is still workingb) I have not received an adaptor for the hub.What is happenning and can I reorder an adaptor ?

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