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No phone line

I have just been told by the helpline the following reason that our phone line has been dead since last Wednesday. As we are leaving Virgin and porting our landline number to the new provider the phone will no longer work and will take 14 days to tra...

Incoming calls on Landline Not Registering, Outgoing OK

My landline is from a Virgin socket, not a Hub.  Been working fine for years using Gigaset phones. Now, when ringing in to the line the caller hears the ringing tone but handsets do not ring or show any details.  After a few seconds the handset flash...

Hantsman by Joining in
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Elderly father's phone cut off with no notice or communication

I am aware of the switchover causing issues, however I assumed that my father would receive communication to let him know about his options, he has no internet and relies on letters and calls to update him, he has received nothing.He has also had the...

Em5 by Joining in
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  • 4 replies
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Elderly father's phone cut off with no notice or communication

Hi, I am in the same position as your father re landline phone . Virgin told me that I have to attach the plastic junction to the wifi hub. Unfortunately I I have no idea what they are talking about. Apparently they send it to you in the post! I pers...

Anna161 by Joining in
  • 171 Views
  • 2 replies
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Landline

When dialing certain numbers I get silence or enaged tone, even though the other person isn’t on the phone 

landline switch over, need an engineer booking

Ok, so, email today saying we are being switched over in March 2024.Currently, our hub is at one end of the room, and our landline socket at the other, so basically they are not 'near' each other for the swap over, and, we have an upstairs phone fed ...

HughJarsse by Knows their stuff
  • 299 Views
  • 4 replies
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Resolved! Migrating phone line

Have followed instructions to migrate, j phone say line error. Have checked all connections and reboot hub(5) no joy

Resolved! How do I change two phone lines to digital?

I have two landline phone lines each with its own number and expected to be able to link them to the two sockets marked telephone on my router; each line has a few wired extensions around the house. I have been told this cannot be done (I do not agre...

Resolved! Vat invoice

Hi I need to have vat invoices for my past bills and bills going forward how can I get these please.

Jango1 by Tuning in
  • 1562 Views
  • 25 replies
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Terrible phone line connected to vmhub

Was advised by vm that problem was my old Panasonic phones so have just bought new Panasonic phones. Problem remains with humming and echo on both outgoing & incoming calls. Base unit is connected to hub via an adapter. Vm says phone line is ok but c...

Suec2 by Joining in
  • 597 Views
  • 13 replies
  • 0 kudos