no dial tone
I have no dial tone and tested two telephones. I need an technician to come out to check out the phone socket Many thanks
Home Phone
Help with your Virgin Phone line
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Forum Posts
Home number not working
I changed from Sky to virgin back in April, however I have just noticed my home phone number hasn't changed to the number virgin gave me, its still my old number I had with sky. How do I get this rectified? Thanks
Resolved! House Alarm
Hi. On the 11th August 2023, my landline home phone will switch to the fibre network. My house alarm is currently connected to my landline phone so if my house alarm activates the alarm will phone my mobile to inform me of the activation. I believe I...
Landline not activated
Hi Virgin MediaWe have just had fibre optic installed and switched to Virgin Media but our landline is not included (Salesman did not make this clear as all digital assumed it would just a case of plugging in). Phoned help desk o get this resolved bu...
Resolved! DTMF Tones not working on DECT phone over VOIP
Hi.I have had a new Virgin Router with 2 Voip connections installed for some months. Phone calls out and in work fine, but I recently noticed I am unable tp respond to menu options using the phones keypad.Is there anything I need to change on my Pana...
Phone Charges
Just been charged £16.00 for calling Virginmedia on there 0345 number. Did this because of wait time on 150. Was trying to sort out a problem with being put on a bad debt list on credit reference agency’s buy O2 because of a cancellation of a volt bu...
Resolved! Caller ID is no longer operational on our home phone.
For years we had caller ID operational on our home phone. It then disappeared after we had to get VM out to sort out the reasons - in the local exchange. Its a darn nuisance that we can no longer see who the caller is before we answer (or if we answe...
Problems with home phone not ringing in.
Hi all I have a problem with my home phone, so I have a dial tone I can ring out.But when people ring me the is no ring sound, I originally thought it was the phones so purchased new phones but same issue, when I try and test the line it says phone l...
£5.00 charge every month
I would like to know why i am being charged £5.00 every month for extra charges Other charges & credits: £5.00
Release of phone no to BT?
My parents were previously customers of Nynex, taken over subsequently by Virgin Media. They stopped using the Nynex service many years ago and moved to BT they have used that telephone number since then giving it to friends family and other organisa...
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