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Help with your Virgin Phone line
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Forum Posts

No dial tone on landline

I have no dial tone on my landline, have gone through the help page and carried out all points mentioned, still no dial tone. Are you able to che k and tell me if there is a problem in my area/with my line?

SueS4 by Joining in
  • 6 replies
  • 0 kudos

Landline - No Dial tone

HI ThereI'm trying to report my phone line as out of order but as it's my only means of contacting anyone by phone I'm a little stuck. Can someone please take a look and let me know if there is a live chat service or anything that I can use via the i...

Lukey47 by Joining in
  • 5 replies
  • 0 kudos

Resolved! charges for 0345 numbers

hello - I've just made a call to business number starting with 0345 and it went on for half an hour. I can't find a clear indication of what the charge for this call will be anywhere on your website. My landline plan with you is Talk Weekends. Please...

Cathogan by Joining in
  • 4 replies
  • 0 kudos

Swapping copper to fibre?

I have had an email, plus a connector delivered saying you are swapping my line over to fibre via the hub. So do I only need to connect this 1 dongle to my hub and the phone nearest it and the other phones will still work? Utukku

Utukku by Tuning in
  • 4 replies
  • 0 kudos

Landline - Nobody can ring in

My phone line has not been working for over a week now.  Initially I was on the copper connection and we had nothing on our line, ie no dial tone and went someone phoned in it just rang but my landline did not ring.I phoned support and they said I sh...

Davebeel by Joining in
  • 1 replies
  • 0 kudos

Resolved! Landline voice mail

My mum problems with her landline phone and since it’s been fixed she no longer has voicemail. When I ring 1571 it still has the same message like she has voicemail. Does anyone know how I can get it back on? 

PoggyD by Tuning in
  • 1 replies
  • 0 kudos