Community FAQ
Home Phone
Help with your Virgin Phone line
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Landline additional call charges with weekend chatter

I have just received my bill and there is a charge for a call to a mobile on a Sunday, I have weekend chat on my plan, why would there be an additional charge, it is also to a previous virgin mobile number (which used to be free anyway) now o2?

looby43 by • Joining in
  • 607 Views
  • 3 replies
  • 0 kudos

New Customer - Telephone number not being ported over

Hi, we recently joined Virgin Media, and as part of the change we asked to have our number ported over. The engineer who did the install confirmed the port as in progress, but it has been 14 days and our number still hasn't ported over.  Can anyone p...

Resolved! Need a phone adapter

Hi,I need a phone adapter, how do I get hold of one?When the VOIP switchover happened my Hub was upstairs and we needed the phone downstairs. A technician visited and gave me 2 RJ45 to RJ11 cables so that the phone could connect through the home netw...

Cancelling landline for my elderly Mother

My mother is  91 years old, lives alone and suffers from Dementia. She fell at home, breaking her leg  and was admitted to hospital on 10Oct 2023. She was then transferred from hospital to a care home and has been there ever since. Because of her Dem...

Phantom calls

HelloI have a landline but don't use it. I have no phone!! (nothing plugged in).I have just discovered that since June 2023 I have been charge small amounts for calls to numbers such as 0123 000 0000 and 0292 111 1111. Total charges £10.37.I have not...

drcymru by • Joining in
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! itemised phone bill & phantom calls

I don’t have a fully itemised phone bill (which is part of my issue here) but recently I noticed we had large usage charges for landline phone calls on our bill, yet there is no phone attached to the landline! The charges, inc VAT, amounted to around...

forret86 by • On our wavelength
  • 2257 Views
  • 25 replies
  • 1 kudos

Switch off virgin voicemail

Hi, Could I request to have virgin voicemail switched off on my phone line please, I have my own. Thanks

Ruth62 by • Joining in
  • 122 Views
  • 1 replies
  • 0 kudos
Most Kudos today
See all-time totals
Top