Home Phone
Help with your Virgin Phone line
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Forum Posts

Failed for Lack of Long Cable

An engineer visited Friday (24hrs notice after previous email said delayed indefinitely!) to do the switchover. My router is high up on a cabinet to maximise Wi-Fi coverage and my phone is down low where I can reach it. Consequently, the 2M RJ11 cabl...

blarnnie by On our wavelength
  • 12 replies
  • 1 kudos

Resolved! Home phone not working

All services to broadband, home phone, tv, went down, services were repaired but home phone not working, need this for medical reasons.

gizmore by Joining in
  • 5 replies
  • 0 kudos

Home phone

All the home phones in my area down. Engineers been and repaired some.when can I expect someone to come and repair mine.

gizmore by Joining in
  • 0 replies
  • 0 kudos

Turning OFF Landline Voicemail?

I have looked into my account into every aspect but just can NOT find how to turn OFF my landline voicemail.  It directed me to a page and said 1760  from a mobile to turn OFF. BUT that does NOT work.  I have looked and looked all over my account. Ho...

Landline problem

Cannot get through to elderly mother on her landlineanyone know if there is a problem in KY1 3DS postcode? 

WDM1 by Joining in
  • 8 replies
  • 0 kudos

Landline not receiving calls - GU31 area

My home phone can make calls but nobody can ring it.I am in the GU31 area and the phone is connected to a HUB5.I just tried calling 150 but I got cut off after 15 minutes.

maxlugg by Dialled in
  • 1 replies
  • 0 kudos


I'm in the GU21 postcode area and have been without a landline since late Friday - with a brief back in service late Saturday for a couple of hours - and all I am getting from the Virgin reps on the 0345 number is that there is an exchange fault in t...

Dialing Tone problems

Hi ThereI am struggling with my Virgin Media service regarding my landline phone.I have had no dial tone on my Home Phone for the past several days. I have checked with two different phone sets, but none of them are given the dial tone to start a cal...