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Landline takes a long time to connect

I recently installed the Telephone hub at my moms home. The landline takes a very long time to connect, one can hear the numbers being entered but then it goes dead quiet for 20 seconds. At this point she believes the phone not to be working. Why is ...

1571 not working

Hii recently added landline phone which works fine apart from 1571 - it just rings continuously and 1571 does not trigger - i have  recorded a message and activated but it does not go to message

wiltoo by Joining in
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  • 4 replies
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Caller ID not working following Engineer visit

Although we do not use the landline too much these days, I have noticed that since the engineer visit last month the 'Caller ID' service does not appear to be working and wonder if the visit has affected it. I shall be pleased if you will advise how ...

cab12 by Tuning in
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  • 0 replies
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Landline - doesn't ring for incoming calls

I have bought new telephones (cordless) since plugging the phone in to landline socket and mains electric socket the phone will not ring when someone calls our number. I can see on the handset the number that is calling  butno sound. I can make outgo...

Martyn10 by Joining in
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  • 7 replies
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Landline call forwarding

I've tried dialling 1765 from our landline numerous times to find out what my location colour is to set up call divert/forwarding but the number is not in use! Any advice on how else I can find out what our location colour is to continue set up for t...

Derby1 by Joining in
  • 808 Views
  • 6 replies
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Disabling Voicemail

I need to disable Voicemail to enable call divert to be used. My contract includes call divert, but it will not function whilst voicemail is set.I have tried ringing 1571 but there is no option to enable to setting to be cancelled.Any help please?

Davevid by Joining in
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  • 4 replies
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Resolved! Phone not working

Landline phone is dead. Display on handset is working, so not that.

Resolved! Cabling removal

Hi we are having our front door replaced and we need all landline and cabling removed so they can install. Then cabling reinstated. Who do I contact at Virgin to arrange this please