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Resolved! Fibre phone switchover problems

A technician visited me on 8th August to switch me to fibre phone as I have 4 extensions. Whilst he was here he said that I could no longer connect my pc directly to the hub via an ethernet cable so my speed has dropped from 250mbs to about 70mbs. [W...

TV Via Virgin not working // Also Telephone landline not working

I have 2 issues at the moment. One is the TV via Virgin is not working and that is acknowledged by the Virgin website with an engineer in the area (according to the website).The other more important problem is the Phone landline - it is not working a...

kitchp by Tuning in
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  • 1 replies
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Another phone problem of Virgin's creation

So yesterday my phone goes down ... no ring tone & house alarm telling me the line is down.Service status tells me there is a fault in the area (F010916701).I register to have a text update to let me know when it's fixed.This morning I get the text, ...

wibble59 by Dialled in
  • 221 Views
  • 0 replies
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Phone

Since changing from analog to fibre phone my phone rings for all incoming calls except from my mobile number the phone receives the call displays my name and flashes but no ring tone 

Landline Switchover Booking a Technician

Hello! I have recently been in contact with Virgin Media after receiving a text alerting me to the home phone switchover which will be happening on 19th September. I was already aware that I would need a technician to come out and make the change as ...

Swhaling by Joining in
  • 354 Views
  • 2 replies
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Relocation of telephone port

HelloMy current telephone port is in the passage but I want this relocating. Please help as 150 keeps saying too busy Thanks

Hlatif by Joining in
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  • 1 replies
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Using DEC phone

I will be shortly going to VM full fibre and loosing my BT landline and associated number.I know that a DEC phone can be connected to the VM Hub 5, but what phone number will it use, I am a bit confused.

davidirv by Joining in
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  • 7 replies
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Having serious problems using 150 for phone switch over

I've been told I need to switch to the new phone service and need a new hub and everything has to be done via 150.It's not clear what route to follow when I call 150, as there no option related to the switch over. I'm on the autistic spectrum and get...

H8VM by Joining in
  • 308 Views
  • 1 replies
  • 0 kudos