A technician visited me on 8th August to switch me to fibre phone as I have 4 extensions. Whilst he was here he said that I could no longer connect my pc directly to the hub via an ethernet cable so my speed has dropped from 250mbs to about 70mbs. [W...
I have 2 issues at the moment. One is the TV via Virgin is not working and that is acknowledged by the Virgin website with an engineer in the area (according to the website).The other more important problem is the Phone landline - it is not working a...
So yesterday my phone goes down ... no ring tone & house alarm telling me the line is down.Service status tells me there is a fault in the area (F010916701).I register to have a text update to let me know when it's fixed.This morning I get the text, ...
Will the new fibre phone adaptor work if I use my hub in modem mode?
Since changing from analog to fibre phone my phone rings for all incoming calls except from my mobile number the phone receives the call displays my name and flashes but no ring tone
I am an 82 year old trying to port my number from Virgin Media (my deceased wifes account) to my account (new account now with Virgin Media). I was told by Virgin Media this will be easy to do and i'm still waiting for the port to happen. I call up e...
Hello! I have recently been in contact with Virgin Media after receiving a text alerting me to the home phone switchover which will be happening on 19th September. I was already aware that I would need a technician to come out and make the change as ...
HelloMy current telephone port is in the passage but I want this relocating. Please help as 150 keeps saying too busy Thanks
I will be shortly going to VM full fibre and loosing my BT landline and associated number.I know that a DEC phone can be connected to the VM Hub 5, but what phone number will it use, I am a bit confused.
I've been told I need to switch to the new phone service and need a new hub and everything has to be done via 150.It's not clear what route to follow when I call 150, as there no option related to the switch over. I'm on the autistic spectrum and get...
