Home Phone

Resolved! Fibre phone switchover problems

A technician visited me on 8th August to switch me to fibre phone as I have 4 extensions. Whilst he was here he said that I could no longer connect my pc directly to the hub via an ethernet cable so my speed has dropped from 250mbs to about 70mbs. [W...

TV Via Virgin not working // Also Telephone landline not working

I have 2 issues at the moment. One is the TV via Virgin is not working and that is acknowledged by the Virgin website with an engineer in the area (according to the website).The other more important problem is the Phone landline - it is not working a...

Another phone problem of Virgin's creation

So yesterday my phone goes down ... no ring tone & house alarm telling me the line is down.Service status tells me there is a fault in the area (F010916701).I register to have a text update to let me know when it's fixed.This morning I get the text, ...

New fibre phone adaptor

Will the new fibre phone adaptor work if I use my hub in modem mode?

Phone

Since changing from analog to fibre phone my phone rings for all incoming calls except from my mobile number the phone receives the call displays my name and flashes but no ring tone

Virgin Keep promising to port my number over - it's now been 4 weeks and nothing?

I am an 82 year old trying to port my number from Virgin Media (my deceased wifes account) to my account (new account now with Virgin Media). I was told by Virgin Media this will be easy to do and i'm still waiting for the port to happen. I call up e...

Phone line terrible crackling

Hi,Had our phone line with you for many years now and had no problems.But the last few months there is a crackling noise on the line that has now gotten so bad we can barely here anyone on it anymore.I've checked all the connections, even plugging in...

Why are we still paying line rental charge?

I want this answer from Virgin staff please, not from mods or folks who are pretending to know what they’re saying.From my understanding from working with competing brands, the line rental charge was for the use of open reach/bt lines which was a cha...

Landline Switchover Booking a Technician

Hello! I have recently been in contact with Virgin Media after receiving a text alerting me to the home phone switchover which will be happening on 19th September. I was already aware that I would need a technician to come out and make the change as ...

Can dial out but cannot receive calls

Hi, My landline hasn't been working for around a week now.I get a dial tone and can dial out, however when calling the landline it goes to answerphone.I have rebooted the router to no avail. I have plugged 2 different phones directly into the router ...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts