Hi all, I'm a new virgin customer. I took the M250 & landline, volt package. Although I'll be moving to the mega package on 30th Nov which includes Anytime Chatter.My question is, on my initial bill it shows a call cost of 48p, not a bank breaking am...
This seems to be a common theme, but for the last week we have had no dial tone when we pick up either of the handsets we have - one connected to a wall socket and one plugged in as an extension. If we ring the landline number, it comes up as line bu...
How do I make a complaint? On 11th October, I contacted you to ask for weekend chatter to change to Talkmore Chatter, to which you agreed. That meant an increase in my Monthly Bill from £59 to £64 monthly. It's now 3rd November, and nothing has chan...
My service is being switched to fibre phone - in just 2 weeks’ time. I want to order a replacement hub and the fibre phone adapter, but can't get through to a human on 150 as long call waits - also not obvious what options to select as there is no m...
I wish to keep my landline phone where it is situated and will need a cable from the hub to the phone - how to I book a technician please?
Landline not accepting incoming calls, goes straight to voicemail [MOD EDIT: Subject title changed for clarity]
