Home Phone
Help with your Virgin Phone line
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Inactive number

Hi. I'm trying to get my elderly father's home phone landline sorted out. The phone number he has had for years is now inactive. I suspect it has something to do with the switchover to fibre as around the time my phone switched over his phone stopped...

mozes by Joining in
  • 356 Views
  • 1 replies
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Getting charged for phone unable to use

Help required I have cancelled with virgin media give the 30 day notice and returned the equipment all ok . Now the problems begin I have went with another provider who was transferring my home landline number over to . Unfortunately they has been a ...

Home phone swap

Hi Allstrange scenario here.My old house where i used to live I have a VM contract that supplies a broadband & home phone package but now i have no use for the broadband but would like to keep the phone number. I have been told that if i cancelled th...

dibberly by Dialled in
  • 424 Views
  • 3 replies
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Elderly couple no landline

Hello thereMy In-laws are in their eightiesThey have been VM customers over twenty yearsNever had an interest in internet Just wanted a phone and TV to watch (mainly football !)The other day ( during fibre switchover their phone line stopped working ...

Digital Phone Switchover

Currently use 2-way splitter which is plugged into my phone socket. One phone is plugged intoone of the two splitter sockets while the other has a long phone extension lead with a second "extension" phone.When I plug my adaptor into my router I can p...

davew155 by Joining in
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  • 5 replies
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No dial tone - landline fault (again).

I need assistance.My landline is down again, I have no dial tone and cannot make or receive calls. I have some telecoms experience and have confirmed that the fault lies before my Master socket. VM's status check for my area show everything is "Good"...

intermittent landline dial tone

I have had an intermittent dial tone on my landline for several weeks. My voicemail box is empty so the tone is not alerting me to unanswered voicemails. About 2 weeks ago I reported this fault to 150 and was told that the problem was general, not ju...

ditto by On our wavelength
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  • 9 replies
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New number - constant unsolicited calls

Hi. I have only recently switched to Virgin and have yet to give my new landline number to anyone at all. And yet I am receiving constant spam calls.I don't really use my landline and only have it for emergencies because mobile signal isn't great. Wh...

sjmcd85 by Joining in
  • 375 Views
  • 2 replies
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Resolved! Land Line Switch Over

I've had broadand from the times of NTL.  I chose to have the telephone and broadband package.  I got the engineer to install the telephone point in my front room and the broadband connection at a back room of the house.  As such the guy dug up my la...

Brain_Dead by On our wavelength
  • 1237 Views
  • 5 replies
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When phone 150 it keeps asking for account number

HiEverytime I phone 150 from my house phone it keeps asking for account number and won't let me listen to my bill etc and puts me straight through to an advisor, can this be sorted so I get the automated service instead?Thanks

Rds261189 by Up to speed
  • 1002 Views
  • 13 replies
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