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Being charged for calls, but never used landline

Just received bill and noticed I've been charged for landline call. We don't use landline. We don't even have a phone. How can it be sorted and charge removed? I'm more than happy to remove landline for good. 

lacom by Tuning in
  • 1399 Views
  • 27 replies
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Landline still dead

Since a lightning strike locally on Saturday night, we have had no signal from our landline at all. I've run all electrical checks inside the house, the internet & TV are both working. After days of trying on this forum, I just need a telephone numbe...

GTate by On our wavelength
  • 179 Views
  • 1 replies
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Transfer BT landline to Virgin

Hi, I have a BT landline and a VM landline (both operational). The VM number forwards to my mobile and I don’t use it otherwise. I now wish to transfer the BT landline number to the VM landline, to replace the VM number. I will then close BT account....

landline not showing missed calls from private numbers

We recently upgraded to the hub 5 with our landline plugged in to the hub. Since changing hubs when family with private numbers ring we do not get missed call alerts. Any other numbers show up as missed calls.Nothing was changed on the phone and this...

johnben by Joining in
  • 337 Views
  • 4 replies
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Call Divert not working

I have call divert added to my account, the free voicemail has been removed, after many attempts via 150. 1 press *21* and i get the message "sorry call diverts to this number are not possible" . i called yet again and was passed around, untill i spo...

Mg23p by Joining in
  • 265 Views
  • 3 replies
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Resolved! SilentGard

In the bumph that came in with the new landline connector, it showed an address for SilentGard and game a .com address to set call blocking up. there’s just one problem, the silentgard.com address doesn’t work!has anyone had this problem and have you...

macjim by On our wavelength
  • 4890 Views
  • 36 replies
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Landline not working.

Landline not working. No dial tone. None of the help numbers appear to be working. Neighbour's phone (also Virgin) appears to be fine

Re: Landline dead

Hi, also seem to have the same problem in B19. No outage on the service page.thanksjanet

Repeated landline faults that sometimes correct.

With anytime calls I expected to use the landline more than before, but a series of intermittent faults, recently the phone does not ring, but can record voicemails, so usefully ignores the timewasters but anything important I know about. Now no dial...

Fredup by On our wavelength
  • 189 Views
  • 1 replies
  • 0 kudos