Over the last month or so - I've been having serious issues with my land line. The symptoms are - Very noisy line, unable to hear caller through the static noise and they cannot not hear me.- Most of the time we're unable to ring the land line and re...
Hello, please could someone help? I have my home landline connected to my hub via a VoIP adaptor. If the phone itself stops working and I need to replace it, can I just disconnect the old phone from the adaptor and plug in the new one or is there m...
HelloAfter many years with Virgin Media I've decided to move to a new Fibre Broadband+VOIP provider. I've just completed the order with them and installation is due in a few weeks.I'll be out of my VM contract period before installation takes place b...
My phone line is dead at the moment, no dial tone and incoming calls have failed. I've tried different phones in different sockets and they are all dead. The Virgin Media support page tells me everything is ok for my connection and local area.The pro...
I have transferred my landline from TalkTalk to VM and ported the number across from TalkTalk. This process was done by an engineer, who visited me on 15/07/2024, TalkTalk acknowledged this and said the process was completed on 24/07/2024.The landlin...
Service status has shown an issue in my area for days with the usual nonsense estimated fix dates f011421072 Service checker doesn't show a problem so I can't log an outage to get a refund for loss of service! How to get this investigated/ find more...
Is anyone else having this problem and have a solution? My hard of hearing mother is in her eighties and is very worried that she cannot make calls. Especially as my father is in hospital and we need to keep in contact with the hospital. We can recie...
Received an email this morning re the above. In it it states if you wish to switchover now phone this number which is just the usual virgin number. Get through but get nowhere, t,old wait for rollout for your area. No special arrangements to switchov...
hi how do I get someone from VM to look into this? The status website is reporting all green ticks.TV and Broadband are fine.thanksDavid
Our landline has not worked for weeks. The link for reporting a loss of service doesn't actually tell you how to log it!How do I get compensation for this?Thanks
