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Help with your Virgin Phone line
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Landline cable needed

My landline isn't working and I think it's because it should be connected to my hub rather than the box on my wall. How do I get a cable to connect it?

She4 by Joining in
  • 4 replies
  • 0 kudos

No landline dialling tone

Currently no landline dialling tone, unsure how long been out.issue in the area?change over in B69 area?

Walker4 by Joining in
  • 1 replies
  • 0 kudos


TALK MORE ANYTIMEAre all call free up to one hour (60 minutes), and if it runs over how long before it appears on the current bill?Like so many calls these days, mine was to the tax office (0300 code) it went 42 minutes of music and eventually answer...

ALF28 by Super solver
  • 10 replies
  • 0 kudos

No Landline Area 24

Since Virgin cut off our analogue service and asked us to connect to the Internet Hub on the 24th January we have had no dialling tone. I’ve reported it several times to Virgin using a mobile phone. They said a problem was fixed yesterday 31st Januar...

Resolved! Land line is dead

No landline for weeks issue is not the phone I’m in Kt25rs no idea when it’ll be fixed can anyone help

Simsim1 by Joining in
  • 19 replies
  • 0 kudos

Resolved! Deleting a VM Landline line and porting a BT line to VM

I have a VM Landline as part of my 'bundle' but haven't used it for many years (I've been a NTL/VM customer for nearly 20 years). I also have a BT landline. I'd like to delete the VM landline and bring the BT line into my VM bundle and keep the numbe...

billedge by Tuning in
  • 1 replies
  • 0 kudos

Landline not working

My mom and I are both disabled and rely on the home phone service.  I was supposed be sent an adaptor for the fibre switchover by Jan 16th and never received it yet.  I called the other day and they said they would resend one but I still haven't rece...

Replacement phone line in use

My phone is connected via the hub. I've purchased a new phone and when I plug this in, it says line in use. What am I doing wrong?

Resolved! bt premium phone call blocking

HiLooking for some help with regarding the BT premium phones and their truecall blocking that I just purchased today.  On VM they are allowing all calls through as I understand it works with CLI.  Tried software reset and no avail.  I see there have ...

cc1970 by On our wavelength
  • 17 replies
  • 0 kudos

Hub 5 - telephony not enabled

I changed package recently and plugged the new TV box and Hub 5 in yesterday evening. Everything is working fine, except my home phone. When I log on to the Hub I see that telephony is not enabled.I have a fibre phone line, having been switched over ...

samaryd by Joining in
  • 1 replies
  • 0 kudos