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Help with your Virgin Phone line
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Resolved! phone

Hi AnyoneI have an apparently daft message, saying my landline mailbox is full.As far as  I know, it doesn't have a mailbox.Would someone be kind enough to wise me up and if the message is right, how do I clear the mailbox thing please?.BTW, the sett...

EddyFiss by On our wavelength
  • 503 Views
  • 2 replies
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Can no longer call my sister's BT landline from my Virgin landline

This week I have been unable to call my sister's BT landline .  I am on Virgin landline, I dial out then nothing happens apart from when I say hello I am hearing my own voice.  It is ringing at her end and she can hear me saying hello, so I end the c...

BMW53 by On our wavelength
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  • 9 replies
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crackling

We now have a crackling noise on our line. Have used other hand sets - no difference. Please advise

tonystaf by Joining in
  • 1088 Views
  • 13 replies
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Resolved! Can I defer the downgrade to digital phone?

Hub is upstairs, phone point is downstairs. Hub is in modem mode.Simple question first: Can I defer the downgrade to digital phone?If not... why not? I would like it deferred to the end of my contract.When an engineer is sent to wire from one awkward...

elfin101 by Dialled in
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  • 5 replies
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No dial tone on landline

No diatonic on landlines in BN33DF. After 40 mins on call to report this issue with VM Tech, got cut off. Problem not resolved. Want billing for landline switched off till landlines available again. Spent most of call scheduling a swith over to voip ...

lezhood by Joining in
  • 361 Views
  • 2 replies
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Landline disconnect

My landline keeps cutting off mid call and has done this for about a week , today alone it’s cut off 6 times  over the span of the morning  this is very annoying as I have been on the phone to the hospital and doctors and I can’t hold a conversation ...

Resolved! No Landline Since Cancellation

Hi support,Yesterday, I cancelled my Virgin Media contract with a confirmed service termination date of 16 Dec. However, when I returned home that evening the landline was completely dead. No dial tone, nothing... The internet is still working fine. ...

godrob by Tuning in
  • 1557 Views
  • 12 replies
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Resolved! Virgin Media Fibre Phone adaptor

HiI have received my fibre phone adaptor and it was broken. A couple of questions; How do I order another one? It is about 1m short, do you provide longer cables? and finally, if neither of the first two options are available, how do I request a VM e...

gsh9320 by Joining in
  • 654 Views
  • 3 replies
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Calling a virgin landline - Ringtone had changed

Hi I would like to add my frustration to this forum, as I am about to give up on contacting the Virgin 2nd line phone support, and move everything away from Virgin after being with them for 30 years.  They have done numerous checks and say my phone l...