VM were “working in my area” over the weekend and now my landline is dead. The help pages don’t, and it seems no longer possible to set up a line test myself.My phone is via wall socket. I’ve tried it with just a handset directly into the socket, l...
Looking at this forum I'm clearly not the only one that has my hub and phone sockets in completely different places, but there is zero information about what to do in that situation.If VM are forcing the change on customers, inconveniencing them and ...
Does anyone know why PR4 landlines didn't (or when they will) switch over to fibre on the 22/11/23 as indicated by VM?
My landline seems to be faulty since this afternoon (can't make or receive calls, no dial tone). When I phoned Virgin tonight on my mobile and asked them to test the line, they had no answer as to the fault aftee putting me on hold for a few minutes,...
HELP! Spent 25 minutes getting absolutely nowhere yesterday. Customer service agent eventually agreed we need an engineer. Put me on hold to get one. Eventually put the phone down. Our landline is completely dead. Neighbours have been switched to fib...
Hi,As the landline home phone service was switched to the fibre network on the 13th November 2023. Due to problems that I won't go into here. I have been unable to contact Virgin Media to arrange for the now needed Quick Start self-install kit to be ...
Evening All,For years I have had a home phone that rejects withheld numbers, instead of paying Virgin £2 something a month to block for me, this has worked for years, even on the hub 4 with the landline direct to VOIP via the hub, since receiving my ...
Is this ok to plug the phone into the hub days after the scheduled date of switch over that specified in my mail?
Ringing from VM landline to talktalk Voip phone pstn phone with adapter, the caller cannot hear ringback tones even though the recipient phone rings. Coincidentally the caller's voice has an echo and is at high volume. I cannot find information on lo...
Hi, since my landline has been changed to the fibre network my caller id has stopped working correctly and my family have informed that they sometimes get the international dial tone when calling me. It appears that when they get the U.K. dial tone m...
