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Help with your Virgin Phone line
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Forum Posts

Catch 22 Phone Switch-over

The help regarding digital switch-over indicates I will need a technician regarding the digital switchover.My router is nowhere near the landline and is wired to my TV, 2 computers, Home Heating hub, smart lighting and CCTV.  The telephone options do...

Thombcat by Joining in
  • 2 replies
  • 0 kudos

Landline voicemail issue

Hello, there is an issue on my landline phone that I can't seem to fix.The voicemail tone is stuck and I cannot clear it, even though I have no unheard voicemails. I've asked customer service and I was told:Unplug phone for 5 minutes, then retry.Try ...


I am due to have my phone switched over to Broadband next month and the email I received explained in detail what would happen. As my router is upstairs connected to my desktop by ethernet cable and my main phone with the answer machine is downstairs...

kantara by Tuning in
  • 2 replies
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Check Phone Line message

Hi,We returned from a long weekend on Monday Sept 4th to find our landline phones all showing the message 'Check Phone Line'. No dialing tone on the phones and the line sounds engaged when we ring in from another phone. All was working well when we l...

Arwen by Joining in
  • 2 replies
  • 0 kudos

Flashing green light

Probably barking up the wrong tree here but it’s driving me mad. We have a BT big button phone at home but my landline is with yourselves. We had a voicemail that I’ve recently deleted but it’s still flashing green? Is this something you could help m...

Dead land lines

HiI've come back from a few days away and my land lines are all dead with no tone. I have various phone and all of them are the same. I've tried looking all over the app and website and checked all the hardware is connected. I can't find anything wro...

"Please check line cord" message

Landline phone has message "Please check line cord". No dialling tone on phone. The phone I have unplugged and replugged, checked cords, connections and the batteries all seem fine. So my hardware seems fine. What other line cord may I be missing in ...

Voicemail Dial tone

I’m getting the intermittent dial tone on my landline but 1571 tells me, correctly, that there are no messages. Can the dial tone be reset to the normal one?I have tried leaving myself a message then delete it but I still get the intermittent dial to...

lincsguy by On our wavelength
  • 2 replies
  • 0 kudos

How do I log a fault ?

I have a fault with my home phone line. Phones are OK and connections unplugged and replaced. The phone line does not work (just a crackling noise if I try to call a number) and is permanently engaged if I try to phone home using the mobile.I cannot ...

GuzziStu by Tuning in
  • 7 replies
  • 0 kudos

Reminder: order your new Hub now

My land line phone will only be able to receive inbound calls if I don’t arrange delivery for my new Hub before 8th September 2023. Ok, so how do I do that ?I've tried just about every option there is on 150, do I wait until the 9th September and rep...

bd100 by Joining in
  • 6 replies
  • 0 kudos