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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

How to Change email password

I am trying to change my email password but am unable to do this online nor on telephone support. If I try the password reset on the Virgin Media webpage, I get the following error: Your email or password was incorrect. Please try again o...

kmuroga by Tuning in
  • 1 replies
  • 0 kudos


Haven't been able to log in to my email for about 5 days. Says some nonsense about translating into Luxembourgish, then says Forbidden. Can someone sensible help me please as I'm not going to waste my time ringing the "Help" Centre. Never again, abso...

Resolved! Unable to add email to Amazon Fire mail app

My mother recently purchased an Amazon fire and I have been trying to add her ntlworld email address to the app. Whenever I do this, I receive the following message:I have tried this multiple times and the password is definitely not incorrect, as I h...

MikeJH82 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Virgin media emails still not working

I have 3 virginmedia emails linked to my ntlworld email that have not worked since 29 June when I also had the email from Virgin about being down for a day. Despite several calls and complaints and requests for help all I am being told is that I shou...

Juliap1 by Tuning in
  • 9 replies
  • 1 kudos email

Hi,since 29/06/23 I have lost all my emails. An email account I have used since started. When became the new email address VM set my account up so I can maintain access and use of my accoun...

Is VM getting rid of emails?

When they had that issue with email a few months back, I logged a complaint (called ++). By the time they got back to me, everything was back up and running. I was not offered nor asked for, any sort of reduction in price etc. as I was just glad that...

AK222 by On our wavelength
  • 6 replies
  • 0 kudos

Resolved! Email sign in on 3rd party email app.

I have a new phone and blueyonder email address. I'm using a 3rd party email app to read my emails on my old phone but I am unable to setup the account on my new phone because I have forgotten the email password.I've tried to change the password for ...

Nicotene by Dialled in
  • 2 replies
  • 0 kudos

Thousands of e-mails disappeared

Three days ago loads of e-mails have disappeared on one of my VM email addresses.  They are generally only accessed via an iPhone but checked virgin email and same is there too.   Can anyone help please….

Resolved! Code:DEF01

I am locked out of my email. Please can someone help?Whenever I do forgotten password or email I get Code:DEF01I have cleared the cache and tried different devices. Trying to message or phone Virgin has also been problematic...

HAlbion by Joining in
  • 3 replies
  • 0 kudos