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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Legacy email addresses need deleting

I am also receiving unwanted spam emails from a legacy account that I cannot delete, can this be done for me as well please.     [MOD EDIT: Post split to create own thread]      

hastina1 by Joining in
  • 1 replies
  • 0 kudos

Why multifactor authentication?

My email account is not a bank account so why do we have to have "multifactor authentication"?  and who requires it?Having to have a 3rd parting email address as a user name for my virgin media email seems crazy to me.  I regard this other email, whi...

So1 by On our wavelength
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  • 0 kudos

Email Account Locked

Hi,Virgin Media email account is locked and I am unable to create a new password. How do I check what issue is preventing me from reseting the password?Regards,Ian.

Cnuceen by Joining in
  • 1 replies
  • 0 kudos

server unreachable email

i'm using a long standing ntlworld email address and for last 2 weeks it has been virtually unusable with sporadic server unreachable issues. estimating going unreachable every 2 or 3 minutes. 

coey by On our wavelength
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  • 0 kudos

Resolved! Delete an @ntlworld email account

I am no longer a VM customer but it appears my old @ntlworld email account is still active. Can anyone please advise how can I delete this account?

trewdy by Joining in
  • 5 replies
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Email login

I have a new device and am trying to set up the log in details for my Virgin emails.  My old password (which I'm sure is correct) is not working and any new passwords I have tried to reset to are not valid even when following the criteria or using th...

Resolved! Can't access virgin email error code FSB50

I have encountered the dreaded FSB50 error code. I can't get into my emails via the Virgin Website, the google shortcut or via my mobile phone?Can someone tell me how I can get back into my emails please. I have had this acoount for over 20 years.tha...

Resolved! Ntlworld email account

Hi  everyone, I'm an old ntlworld customer  ( and a past virgin mobile customer) and I need some support  in  closing down my ntlworld email account  which is hardly used and has now been hacked.Any assistance would be greatly appreciated.

Chris300 by Joining in
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  • 0 kudos

Can’t use email, message no password provided

Hi wonder if any body can help, my emails have worked no problem right up to today. Went to send email  get message ‘’no password provided for’’. please go to mail account settings and enter a password. Haven’t changed any settings w...

Ian1946 by On our wavelength
  • 1 replies
  • 0 kudos