Email
For all Virgin Media Mail questions.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 29252 Views
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 36249 Views
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 44485 Views
  • 0 replies
  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
  • 25275 Views
  • 0 replies
  • 14 kudos

Resolved! cant access old ntlworldemail

Hello. Can anyone help me with info on how or if its possible to be able to access an old ntl world email address that I have not used for over 10 years?I no longer have a virgin account and they are saying that I cant get access to an old email even...

secondary email account repeatedly asking for password

The secondary email address is repeatedly asking for password (it's entered correctly) so unable to send or receive emails through Outlook  on desktop or on Android mobile device.The primary email address is working fine on any platform.

ktrylski by Joining in
  • 186 Views
  • 3 replies
  • 0 kudos

Resolved! Scam or not?

We have noticed that your Virgin Media email address is due for verification to ensure the continued security of your account. To maintain uninterrupted service, please verify your email address and re-login using the button below. Please note that y...

garjay by On our wavelength
  • 480 Views
  • 3 replies
  • 0 kudos

Resolved! Ntlworld email not working since 5/12/2022

My mother is also a VM customer and also has an Ntlworld email address. Today she informed me that she has lost all her emails in outlook. I've tried to access her account today but the password is being declined so there's little I can do. The only ...

Dicky99 by Tuning in
  • 641 Views
  • 8 replies
  • 0 kudos

Hacked email - help

No longer a Virgin customer after moving house but still have an old email account that has been hacked and I am being targeted by those responsible with threatening messages.Because I no longer have a Virgin Media accountI I can’t change my password...

Desktop emails

Blueyonder.co.uk account not syncing on desktop Windows10. Working fine on iPhone. Error code 0x8007274d. Cannot see any problem with firewall and Windows 10 is up to date.

Chipman2 by Joining in
  • 345 Views
  • 5 replies
  • 0 kudos

Password invalid - ntlworld.com on imap.virginmedia.com

I have been a virgin customer over 20 years and since yesterday I am unable to login to an old but active and frequently used ntlworld email accountFirst message I get is enter your password for ********@ntlworld.com on imap.virginmedia.comI enter my...

jackydog by On our wavelength
  • 646 Views
  • 6 replies
  • 0 kudos

Disappearing Emails

Several occasions in the past few days I have had emails appear in my Inbox and then disappear after a few seconds.For example, I was on the phone and noticed 5 emails appear from Netflix that my Password had changed, my username had change and my em...

itwhiz by On our wavelength
  • 623 Views
  • 8 replies
  • 0 kudos

Resolved! E-mailnot working

Good morning,Since yesterday morning I have been unable to access my ntlworld e-mail. I am also unable to access the change password option.I was able to access my virgin media account but now can't and my husband's ntl e-mail on the same account is ...

Jhayward by Tuning in
  • 624 Views
  • 11 replies
  • 1 kudos