Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi, I need some urgent support to delete an old virgin media email. I'm no longer an active account holder since 2016 but kept access to my email. Unfortunately it was hacked and cannot be resecured. They're using this email to attempt to compromise ...
I’m no longer a VM account holder anymore (we moved home about 18 months ago) and would like to close down my old main email account that we don’t use anymore please. We can no longer sign in to close our 2 other additional mail accounts either.
I am using Outlook 2021.I have a blueyonder email address.I can receive emails in Outlook but emails I try to send are sitting in my outbox.I can send and receive using K9 mail on my mobile phone.I can send and receive on my iPad.I can send and recei...
I'm having trouble getting a One Time Password (OTP) for Star Wars: The Old Republic. Sometimes when I try to log in, I don't receive the email with the OTP. I've checked my spam folder, but still no luck.Has anyone else experienced this issue or hav...
Hi,I have received same "Alarm! I hacked you and stole your information and photos" email that others have reported here and currently unable to access my virgin.net email account that I've used for over 25 years. My password no longer works - and I ...
Previously spoken to David and Paul, both of whom were great in getting my email back and running…only for it to keep locking me out every three months or so.WHY IS THIS? Why does this keep happening? Hope someone can help me get it back again. I ha...
I can sign into MyVirginmedia using Edge but cannot sign in using Chrome despite clearing browsing and cookies? Been happening for a week now?
I've had a secondary account set up for email (@virginmedia.com) since 2016 and I need to password reset it as I'm getting the 'your virgin media mail account is currently unavailable' message.The online system isn't letting me. I've tried resetting ...
Hi, My old ntlworld email address has been hacked and the password changed. As I no longer have any Virgin Media products, I am unable to access support directly from them.The hacker has attempted to access my social media and any other product that...
I used to be able to access my ntlworld email by logging in through the mail2.virginmedia.com website but now this is no longer possible (for the past month or so). I am redirected to another page that doesn't recognise my ntlworld email so I can no ...
